Olive’s Gardening Tips for a Better AC (Rocks, Not Mulch!)

Monday, May 20th, 2019

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I’d love to tell you that I’ve got a green thumb, but the truth is I don’t actually have any thumbs at all. But I’ve got green paws—I know all about the best gardening tips when it comes to protecting your air conditioning system.

Okay, I can hear what you’re thinking right now. “What in the world does gardening have to do with my air conditioning system?” You might be surprised to discover that good garden planning can help your air conditioner work at higher efficiency and avoid many different repair problems.

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Humidity Can Do More Than Just Make You Feel Hotter

Monday, May 6th, 2019

toxic-mildew-and-moldYou may have heard that we dogs don’t sweat like you humans do. I can tell you, it’s true! We still need to release heat from our bodies when it’s hot, but we go about it a different way. Instead of sweating all through our skin, we sweat through our noses and our paw pads. But mostly, we get rid of all the extra heat in our body by panting. And getting rid of heat is the whole point of sweating!

And this brings me to my important topic today: humidity. We get plenty of that here in East Tennessee during the summer, and it makes the hot weather feel even hotter. This is because it’s harder to release heat through sweat when there’s already too much moisture in the air.

But did you know that humidity can cause other problems than just making the weather muggier? When indoor relative humidity climbs above 60%, you can face trouble like this:

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Vote for Us in Round 2 of the Daily Times “Readers’ Choice” Poll

Monday, April 8th, 2019

Readers_Choice1_JPGHi everyone! Olive here with some good news—and a new request.

Big thanks to all of our dedicated and satisfied customers who took the time to vote in the Readers’ Choice Poll from the Daily Times last month. You really came through for us, because we’ve passed through the nomination phase! This means we’re on the ballot for people to vote for their favorite businesses in Blount County.

But this also means I have to ask for a bit more. You all turned out to vote for us in the first phase, and now that we’re in Phase 2, we need your votes more than ever! From now until May 4, you can go to the website for the Daily Times and cast your online vote for Russell & Abbott as the best heating and air conditioning company.

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Olive, How Is a Heat Pump Getting Heat Outside in Winter?

Monday, March 25th, 2019

graduate-oliveI love it when I get to put on my “Professor Olive” cap and discuss HVAC science. Now don’t worry—I’m not going to test you on this. And the science I’m going to talk about isn’t too tough. It’s just a bit tricky to approach at first because people aren’t used to hearing about “getting heat out of the cold.”

Okay, let’s jump into the question:

“How can a heat pump move heat into a home during a cold winter day?”

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Is a Heater With More Capacity Better?

Monday, February 25th, 2019

happy-family-with-dogI understand why the good folks out there looking for the best heating might think a bigger heater means better heating. I often think a bigger chew toy might be more fun, but then I find out I can’t drag around a plastic bone three times larger than my head! Getting a heater that’s got more capacity than your home needs can stick you with some serious problems. I’ll go over these with you below.

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Olive Reflects on Valentines from Customers

Monday, February 11th, 2019

I want to tell you a Valentine’s story. This tale about relationships begins in an unexpected location—the Russell & Abbott breakroom, a rectangular concrete space with a laminate floor, shelves, a refrigerator and microwave, and a long table that will seat about twenty people. Just setting the scene—I hope it hooked you—but I digress.

A few Saturdays ago, the whole Russell & Abbott team came together there for a half-day training session. Of course, I attended, not only because it’s my job as a team member and resident canine blogger, but because they always serve food at training meetings, and more often than not, I receive ear scratches and multiple bites of ham biscuits under the conference table!

Because Russell & Abbott is always striving to provide the best customer service possible, team members were challenged with the question, “What do you do to create an exceptional customer experience?”

Team members started by contributing ideas such as “being on time” and “wearing shoe covers.” Then one team member said something profound: “Customers make the call exceptional for us, too,” he stated.

“Customers give us an exceptional experience. Let’s explore that,” said company president Chris Hurley.

The stories of kindness and consideration started flying! While we Tennesseans may be accustomed to displays of southern hospitality, many of our customers truly have gone above and beyond to enrich our business relationship. Here are just a few ways customers have shown love on the job:

  • Homeowners have served fresh, hot coffee on a frigid day or ice-cold lemonade and soft drinks during a blistering heat wave.
  • Homeowners have made water and restroom facilities available to us.
  • They have carried homemade cookies and soft drinks to us.
  • Photos of us working have been taken and posted to our Facebook page with nice comments.
  • Handwritten thank you notes have arrived in the mail.
  • Homeowners have referred their friends and family to Russell & Abbott.

On a difficult, all-day installation, one homeowner fired up the grill, cooked a hamburger lunch, and even made time to sit and visit with us while we ate. By day’s end, we were friends!

And this canine speaks for the whole team when I say, it feels like Valentine’s Day every time we get a five-star review with a specific comment about how we exceeded a customer’s expectations. I just can’t wag my tail hard enough when I read those!

So, thank you! It goes without saying that we love our customers—but I’m going to say it anyway. Russell & Abbott loves our customers. And on this Valentine’s Day, it’s wonderful to know that our love is returned.

Warmest Regards,

Olive

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Why Does My Furnace Smell Bad?

Monday, February 4th, 2019

girl-pinches-noseFebruary is the Official Month of the Gas Furnace! Okay, I made that up. I did discover that February 5th is National Weatherperson Day. I’m glad they get special recognition because I pay close attention to weather reports so I know when to give the best advice about taking care of your HVAC system.

Anyway, the reason I’m calling this the Month of the Gas Furnace is because gas furnaces do steady work throughout February. That’s why it’s extra important to pay attention to how the furnace in your home is running. Because if you’re wondering why your furnace is giving off bad smells—then something may be wrong. It may even be something serious that requires calling for fast furnace service in Lenoir City, TN.

I’ll break down what may be going on, based on the odors. I’ll try my best to get it across in human terms because my sensitive nose gets a lot more data!

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A Thanksgiving Reminder and Some Furnace Health Tips

Monday, November 19th, 2018

fall-cornucopiaOlive here getting in early on wishing you a happy Thanksgiving—and also reminding you to check out a holiday safety post about Thanksgiving food and your pets I wrote last year. The short version: Don’t use your pets like a garbage disposal after Thanksgiving feasting! Not all of those leftovers are healthy for dogs and cats, and many can be downright dangerous. Stuffing, the seasoning on turkey skin, grapes, artificial sweeteners, meat bones, and any kind of chocolate are all out of the question. Please help make this season a happy one for your household and your pets with this simple guide.

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Let It Snow! Free HVAC Equipment If It Snows on December 25!

Thursday, November 1st, 2018

onyx-equipment-presentHave you got your Halloween decorations stashed away and extra candy kept somewhere safe? (I.e. where your dogs can’t get to it? Chocolate is not good for me and my canine pals!) Then that must mean it’s already time to start thinking about the festive winter season.

No, I’m not here to get you stressed early about Christmas shopping. I’m here to make part of your season easier and possibly less expensive. This year we’re again holding our special Let It Snow! event. This is our way of embracing the holiday spirit and the season of giving!

If you purchase HVAC equipment from us between 11/1/18 and 12/20/18, and it snows two inches on Christmas Day (as measured at McGhee Tyson Airport), your purchase is FREE.

If you want more details about our HVAC equipment or you want to schedule installation service, call our offices today. If you’re looking for a new heating option for the coming winter, there’s never been a better time to arrange for it!

Stay warm (and hope for snow),

Olive

Russell & Abbott provides heating services in Maryville, Knoxville, Alcoa, Blount County, Knox County and Loudon County.

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You Can Never Know Too Much About Furnace Maintenance

Monday, October 22nd, 2018
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If you follow my blog (and hey, thanks!), then you know one of my favorite fall topics is furnace maintenance. I don’t do this just because I find it interesting—although I do—but because few parts of the job our team at Russell & Abbott do are more important for the comfort and safety of our clients than regular furnace maintenance.

What Does Furnace Maintenance Actually Do?

Plenty! The gas furnaces built today are durable and have high safety standards. Our own Onyx equipment is a good example of this.

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