Watch Out for These AC Scams From Non-Professionals!

Monday, August 26th, 2019

moneyI always want to bring good news to people, because I’m one of those friendly dogs who loves to make folks happy. I’d love nothing better than to tell you all about the specials we offer and the way our team can help you enjoy better cooling in your house.

But I also have to bring bad news at times, because it helps my readers avoid bad news in the future. And the bad news I’ve got today is that not all people who work on air conditioners are as honest or as skilled as the Russell & Abbott team. In fact, there are plenty of non-pros out there who are running scams that aim to part people from their money and leave them with a bad air conditioning system.

I’ve put together a list of some of the scams you might run into. Remember, when you need real professionals who’ll give you honest work done right, just whistle and we’ll come running!

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My List of the Most Common AC Repair Troubles

Monday, July 29th, 2019

checkmark-greenAugust is “late summer,” but it never seems like that to me. As an HVAC blogging dog, I know that the “serious summer” is during August and through September because this is when our team here at Russell & Abbott is the busiest fielding those important customer AC repair calls. It’s not just that it’s really hot this time of year. It’s that air conditioners have already done plenty of hard work in the early parts of the summer, so when the heat ramps up in August, they may be too worn down already.

I know I mention this a lot, but I want to sneak in another shout-out to our regular maintenance program, The Comfort Club. There’s no better way to prepare your air conditioning system for a long summer and a hassle-free August and September than through an annual spring visit from one of our team members!

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Understanding HVAC Equipment Warranties

Monday, July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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Olive’s Gardening Tips for a Better AC (Rocks, Not Mulch!)

Monday, May 20th, 2019

air-conditioning-units-outdoors-on-slabs

I’d love to tell you that I’ve got a green thumb, but the truth is I don’t actually have any thumbs at all. But I’ve got green paws—I know all about the best gardening tips when it comes to protecting your air conditioning system.

Okay, I can hear what you’re thinking right now. “What in the world does gardening have to do with my air conditioning system?” You might be surprised to discover that good garden planning can help your air conditioner work at higher efficiency and avoid many different repair problems.

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Humidity Can Do More Than Just Make You Feel Hotter

Monday, May 6th, 2019

toxic-mildew-and-moldYou may have heard that we dogs don’t sweat like you humans do. I can tell you, it’s true! We still need to release heat from our bodies when it’s hot, but we go about it a different way. Instead of sweating all through our skin, we sweat through our noses and our paw pads. But mostly, we get rid of all the extra heat in our body by panting. And getting rid of heat is the whole point of sweating!

And this brings me to my important topic today: humidity. We get plenty of that here in East Tennessee during the summer, and it makes the hot weather feel even hotter. This is because it’s harder to release heat through sweat when there’s already too much moisture in the air.

But did you know that humidity can cause other problems than just making the weather muggier? When indoor relative humidity climbs above 60%, you can face trouble like this:

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Vote for Us in Round 2 of the Daily Times “Readers’ Choice” Poll

Monday, April 8th, 2019

Readers_Choice1_JPGHi everyone! Olive here with some good news—and a new request.

Big thanks to all of our dedicated and satisfied customers who took the time to vote in the Readers’ Choice Poll from the Daily Times last month. You really came through for us, because we’ve passed through the nomination phase! This means we’re on the ballot for people to vote for their favorite businesses in Blount County.

But this also means I have to ask for a bit more. You all turned out to vote for us in the first phase, and now that we’re in Phase 2, we need your votes more than ever! From now until May 4, you can go to the website for the Daily Times and cast your online vote for Russell & Abbott as the best heating and air conditioning company.

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Olive, How Is a Heat Pump Getting Heat Outside in Winter?

Monday, March 25th, 2019

graduate-oliveI love it when I get to put on my “Professor Olive” cap and discuss HVAC science. Now don’t worry—I’m not going to test you on this. And the science I’m going to talk about isn’t too tough. It’s just a bit tricky to approach at first because people aren’t used to hearing about “getting heat out of the cold.”

Okay, let’s jump into the question:

“How can a heat pump move heat into a home during a cold winter day?”

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Is a Heater With More Capacity Better?

Monday, February 25th, 2019

happy-family-with-dogI understand why the good folks out there looking for the best heating might think a bigger heater means better heating. I often think a bigger chew toy might be more fun, but then I find out I can’t drag around a plastic bone three times larger than my head! Getting a heater that’s got more capacity than your home needs can stick you with some serious problems. I’ll go over these with you below.

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Olive Reflects on Valentines from Customers

Monday, February 11th, 2019

I want to tell you a Valentine’s story. This tale about relationships begins in an unexpected location—the Russell & Abbott breakroom, a rectangular concrete space with a laminate floor, shelves, a refrigerator and microwave, and a long table that will seat about twenty people. Just setting the scene—I hope it hooked you—but I digress.

A few Saturdays ago, the whole Russell & Abbott team came together there for a half-day training session. Of course, I attended, not only because it’s my job as a team member and resident canine blogger, but because they always serve food at training meetings, and more often than not, I receive ear scratches and multiple bites of ham biscuits under the conference table!

Because Russell & Abbott is always striving to provide the best customer service possible, team members were challenged with the question, “What do you do to create an exceptional customer experience?”

Team members started by contributing ideas such as “being on time” and “wearing shoe covers.” Then one team member said something profound: “Customers make the call exceptional for us, too,” he stated.

“Customers give us an exceptional experience. Let’s explore that,” said company president Chris Hurley.

The stories of kindness and consideration started flying! While we Tennesseans may be accustomed to displays of southern hospitality, many of our customers truly have gone above and beyond to enrich our business relationship. Here are just a few ways customers have shown love on the job:

  • Homeowners have served fresh, hot coffee on a frigid day or ice-cold lemonade and soft drinks during a blistering heat wave.
  • Homeowners have made water and restroom facilities available to us.
  • They have carried homemade cookies and soft drinks to us.
  • Photos of us working have been taken and posted to our Facebook page with nice comments.
  • Handwritten thank you notes have arrived in the mail.
  • Homeowners have referred their friends and family to Russell & Abbott.

On a difficult, all-day installation, one homeowner fired up the grill, cooked a hamburger lunch, and even made time to sit and visit with us while we ate. By day’s end, we were friends!

And this canine speaks for the whole team when I say, it feels like Valentine’s Day every time we get a five-star review with a specific comment about how we exceeded a customer’s expectations. I just can’t wag my tail hard enough when I read those!

So, thank you! It goes without saying that we love our customers—but I’m going to say it anyway. Russell & Abbott loves our customers. And on this Valentine’s Day, it’s wonderful to know that our love is returned.

Warmest Regards,

Olive

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Why Does My Furnace Smell Bad?

Monday, February 4th, 2019

girl-pinches-noseFebruary is the Official Month of the Gas Furnace! Okay, I made that up. I did discover that February 5th is National Weatherperson Day. I’m glad they get special recognition because I pay close attention to weather reports so I know when to give the best advice about taking care of your HVAC system.

Anyway, the reason I’m calling this the Month of the Gas Furnace is because gas furnaces do steady work throughout February. That’s why it’s extra important to pay attention to how the furnace in your home is running. Because if you’re wondering why your furnace is giving off bad smells—then something may be wrong. It may even be something serious that requires calling for fast furnace service in Lenoir City, TN.

I’ll break down what may be going on, based on the odors. I’ll try my best to get it across in human terms because my sensitive nose gets a lot more data!

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