How an Amateur Repair Can Really Mess Up Your Home’s Heater

Monday, February 10th, 2020

hands-opening-heating-cabinetYou may have read about “Chuck in a Truck” before if you’re a regular at my blog. Chuck in a Truck is a handy term we use at Russell and Abbott for unlicensed, inexperienced amateur HVAC “technicians.” Usually, Chuck in a Truck’s only credential is “has a truck.” Maybe with words and a phone number stenciled on the side for that extra touch of—class, I guess? Trusting Chuck in a Truck to fix your heating system is the same as trusting someone who claims they’re a doctor because they can show you a business card.

“But what can really go wrong, Olive?” Plenty! An amateur accurately and safely fixing your heater is more about luck than anything else. (“Good Luck with Chuck in a Truck.” Hmm, I like that.) Below I’ve listed some of the ways an amateur can mess up your home heating system.

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A List of the Best Thermostat Settings (For All Purposes)

Monday, November 18th, 2019

thermostat-operationHey everybody, I’m here to talk about a favorite topic: easy steps you can take to improve home comfort and energy savings. I often write about the big problems, like busted furnaces and what can happen if you don’t schedule routine HVAC maintenance. But this really is a straightforward method that can make big improvements. It’s straightforward, people often overlook it …

… and it’s learning how to best set and adjust your thermostat!

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Olive’s All-Important Fall Reminder That Heating Maintenance Is Great!

Monday, November 4th, 2019

dont-forget-post-itThere’s so much I love about fall. And I probably love big piles of leaves the most! There’s nothing like running and jumping into a crisp stack of red and yellow leaves and rolling around in them. Plus, I adore the crisp weather. It’s ideal dog weather, the right balance for having a shiny black coat.

Here’s something else that I love in fall—heating maintenance. You probably think I’m a bit nuts to say that because heating maintenance sounds like it’s a chore. And who likes chores?

But here’s the good news. When you rely on our Knoxville, TN, HVAC professionals for your heating maintenance, we take over the “chore” part. You won’t have to do anything but call us. It’s so easy. And once we’re done, you’ll see all the benefits that make fall heating maintenance great.

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Olive’s Top Tips for Find a New Air Conditioning System

Monday, October 7th, 2019

onyx-unitAre you already worrying about your Christmas shopping in October? There’s not much I can tell you that will help ease those worries—I know exactly how much a crunch these final three months of the year can be! However, I can help with an important bit of shopping you can take care of in October that can be a great gift to your family in the near future: a new air conditioning system.

“Wait … air conditioning? Olive, the cold weather is just coming up?”

Oh, I know! Everyone here at Russell & Abbott anticipates another busy winter season helping our customers keep warm. But right now, during the fall stretch of warm-to-cool weather, is the ideal lull time to upgrade parts of your HVAC system. If you think you need a new air conditioner, getting the work done now is convenient and lets you give extra time to think about your options.

And I have some expert tips about this! Because that’s my job:

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Please Don’t Put Off Late Season AC Repairs for Next Year!

Monday, September 23rd, 2019

wrenchesThis is an important reminder I bring up this time of year because staying on top of repairs for an air conditioning system makes a huge difference for the future of your cooling as well as your budget.

I’ll start with the best kind of analogy I know—a pet analogy! Let’s say you have a loveable pet dog (if you don’t, please look into adopting one!). One day you notice your happy pooch is acting sluggish, or not eating as much, or anything else that seems out of the ordinary. You can choose to wait and just hope the problem goes away. Or you can schedule an appointment with your trusted vet. Which is the better option? The second one, obviously! Waiting on an illness is never a good idea.

I know that you don’t love your air conditioning the same way you love your pets. But you do love what an air conditioner does for you in the summer, and you probably also love having lower utility bills each month and not having to spend money where it’s unnecessary. Because of all this, please always move fast to have air conditioning repair in Loudon, TN done, even if fall weather is right around the corner.

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Watch Out for These AC Scams From Non-Professionals!

Monday, August 26th, 2019

moneyI always want to bring good news to people, because I’m one of those friendly dogs who loves to make folks happy. I’d love nothing better than to tell you all about the specials we offer and the way our team can help you enjoy better cooling in your house.

But I also have to bring bad news at times, because it helps my readers avoid bad news in the future. And the bad news I’ve got today is that not all people who work on air conditioners are as honest or as skilled as the Russell & Abbott team. In fact, there are plenty of non-pros out there who are running scams that aim to part people from their money and leave them with a bad air conditioning system.

I’ve put together a list of some of the scams you might run into. Remember, when you need real professionals who’ll give you honest work done right, just whistle and we’ll come running!

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My List of the Most Common AC Repair Troubles

Monday, July 29th, 2019

checkmark-greenAugust is “late summer,” but it never seems like that to me. As an HVAC blogging dog, I know that the “serious summer” is during August and through September because this is when our team here at Russell & Abbott is the busiest fielding those important customer AC repair calls. It’s not just that it’s really hot this time of year. It’s that air conditioners have already done plenty of hard work in the early parts of the summer, so when the heat ramps up in August, they may be too worn down already.

I know I mention this a lot, but I want to sneak in another shout-out to our regular maintenance program, The Comfort Club. There’s no better way to prepare your air conditioning system for a long summer and a hassle-free August and September than through an annual spring visit from one of our team members!

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Understanding HVAC Equipment Warranties

Monday, July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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Olive’s Gardening Tips for a Better AC (Rocks, Not Mulch!)

Monday, May 20th, 2019

air-conditioning-units-outdoors-on-slabs

I’d love to tell you that I’ve got a green thumb, but the truth is I don’t actually have any thumbs at all. But I’ve got green paws—I know all about the best gardening tips when it comes to protecting your air conditioning system.

Okay, I can hear what you’re thinking right now. “What in the world does gardening have to do with my air conditioning system?” You might be surprised to discover that good garden planning can help your air conditioner work at higher efficiency and avoid many different repair problems.

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Humidity Can Do More Than Just Make You Feel Hotter

Monday, May 6th, 2019

toxic-mildew-and-moldYou may have heard that we dogs don’t sweat like you humans do. I can tell you, it’s true! We still need to release heat from our bodies when it’s hot, but we go about it a different way. Instead of sweating all through our skin, we sweat through our noses and our paw pads. But mostly, we get rid of all the extra heat in our body by panting. And getting rid of heat is the whole point of sweating!

And this brings me to my important topic today: humidity. We get plenty of that here in East Tennessee during the summer, and it makes the hot weather feel even hotter. This is because it’s harder to release heat through sweat when there’s already too much moisture in the air.

But did you know that humidity can cause other problems than just making the weather muggier? When indoor relative humidity climbs above 60%, you can face trouble like this:

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