A Thanksgiving Reminder and Some Furnace Health Tips

Monday, November 19th, 2018

fall-cornucopiaOlive here getting in early on wishing you a happy Thanksgiving—and also reminding you to check out a holiday safety post about Thanksgiving food and your pets I wrote last year. The short version: Don’t use your pets like a garbage disposal after Thanksgiving feasting! Not all of those leftovers are healthy for dogs and cats, and many can be downright dangerous. Stuffing, the seasoning on turkey skin, grapes, artificial sweeteners, meat bones, and any kind of chocolate are all out of the question. Please help make this season a happy one for your household and your pets with this simple guide.

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Let It Snow! Free HVAC Equipment If It Snows on December 25!

Thursday, November 1st, 2018

onyx-equipment-presentHave you got your Halloween decorations stashed away and extra candy kept somewhere safe? (I.e. where your dogs can’t get to it? Chocolate is not good for me and my canine pals!) Then that must mean it’s already time to start thinking about the festive winter season.

No, I’m not here to get you stressed early about Christmas shopping. I’m here to make part of your season easier and possibly less expensive. This year we’re again holding our special Let It Snow! event. This is our way of embracing the holiday spirit and the season of giving!

If you purchase HVAC equipment from us between 11/1/18 and 12/20/18, and it snows two inches on Christmas Day (as measured at McGhee Tyson Airport), your purchase is FREE.

If you want more details about our HVAC equipment or you want to schedule installation service, call our offices today. If you’re looking for a new heating option for the coming winter, there’s never been a better time to arrange for it!

Stay warm (and hope for snow),

Olive

Russell & Abbott provides heating services in Maryville, Knoxville, Alcoa, Blount County, Knox County and Loudon County.

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You Can Never Know Too Much About Furnace Maintenance

Monday, October 22nd, 2018
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If you follow my blog (and hey, thanks!), then you know one of my favorite fall topics is furnace maintenance. I don’t do this just because I find it interesting—although I do—but because few parts of the job our team at Russell & Abbott do are more important for the comfort and safety of our clients than regular furnace maintenance.

What Does Furnace Maintenance Actually Do?

Plenty! The gas furnaces built today are durable and have high safety standards. Our own Onyx equipment is a good example of this.

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Keeping Your AC from the Junkyard (“What Do You Do With an Old AC?”)

Monday, October 8th, 2018

dumped-ac-units-scrapyardFall, the time when the air is filled with the sounds of people tossing old air conditioners into the scrapheaps, creating a pleasing metal clang

Okay, I’m making that up. However, fall is a time of the year when many homeowners decide to make changes to their HVAC systems, and that often means having the AC replaced. Of course, we would rather you didn’t have to do that, and we’re making it easier than ever with our “Dirty Secret” campaign: we’re offering our 21-Point Energy and Repair Saver System Tune-Up for only $97 for a limited time. That’s a huge savings off the regular price—and you’ll receive the benefit of keeping your AC from ending up sent to the scrapyard too early.

But that brings up an interesting question, one I often hear: “Hey Olive, do you just throw that old air conditioner into the junkyard?” I’m not a “junkyard dog,” but I am an HVAC expert dog, so I can tell you … the short answer is, “no.” The long answer is interesting, if you’d care to hang with me…

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Fall Is the Right Time to Upgrade Your Air Conditioning System

Sunday, September 23rd, 2018

onyx-unitI just stuck my sensitive canine nose out the door to test the weather. Yep, it’s still pretty warm out there. But my nose can also sense the approaching change in the weather. It might not be obvious to your human noses yet, but you’ll soon see that change in color in the leaves. (I don’t have the best color vision, but my spectacular sense of smell and hearing really make up for it!)

So what’s this mean for your air conditioning, you want to know? I mean, if it’s soon going to cool down out here, why worry about it? First, it’s important to remember that AC repair in Knoxville, TN is still important as long as you’re running the AC. Second, we’ve got an offer at Russell & Abbott that makes this fall a fantastic time to upgrade your old AC system to something great.

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Questions to Ask Your HVAC Contractor

Monday, August 13th, 2018

technician-shaking-handsI was recently reading articles about questions you should always ask your veterinarian. Like: “Is my pet a healthy weight?” “What flea and tick medication do you recommend?” “Am I feeding my pet the best food?” One question I didn’t notice on these lists was, “Hey, are you a real vet? Do you have a veterinarian’s degree?” And the reason that I didn’t see that question is that you don’t really need to ask it. To get a veterinarian practice started, you must have a degree in the field otherwise you’ll be in serious trouble.

But it’s different in the HVAC field: plenty of people who aren’t licensed or insured masquerade as experts. These are the “Chucks in a Truck” I’ve talked about before—and you don’t want Chuck working on your AC or heating or it could mean serious trouble for your comfort, or worse you may end up liable for damages.

This is why, when I started to think of questions you should ask your HVAC contractor, the first one that came to mind was…

Are you licensed and insured?

A true professional HVAC contractor will be licensed with the state, and that means they are also insured. Licensing means more than just “has the skill to do the job.” It also means a required level of insurance that protects you, the client, in case the contractor causes damage to your property during the work or one of the contractor’s employees sustains an injury. No licensed contractor will mind showing you evidence of licensing and insurance! We’re certainly glad to show that you can trust us!

Now, onto a few other important questions …

How much experience do you have in the industry?

It’s possible for a new contractor to provide quality work—but odds are much stronger on the side of a contractor with many years of history. It’s both a sign of skill and of customer satisfaction. A company with years of history probably has the trust of the community in general.

Do you have guarantees and warranties? How do they work?

If an HVAC contractor is confident in the work its technicians and other employees provide, they’ll back it up with guarantees and warranties. For example, we offer a great 10-10-10 warranty for our own Onyx equipment: that’s 10 years parts, 10 years labor, 10 years maintenance. We provide this because we know our Onyx equipment is that good!

Do you have references from other clients?

It’s a good idea to here straight from other satisfied customers so you know you’re talking to a contractor that people depend on! Any contractor worth hiring will gladly provide you with references.

Feel free to ask our great team any questions you have about our services! We’re licensed and insured, have a long history behind us, have the guarantees and warranties to put your mind at ease, and have some of the happiest customers around. We want you to trust us with your air conditioning service in Knoxville, TN and elsewhere in our service area.

Stay cool,

Olive

Ask us anything about your AC and heating needs! Russell & Abbott serves Blount, Knox, and Loudon Counties and the surrounding areas.

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Our Slow Season Means Savings for You on Our Onyx Equipment!

Wednesday, August 1st, 2018

onyx-equipment-and-oliveHeads up everybody who 1) wants great air conditioning and heating, and 2) wants to save money on great air conditioning and heating!

I’m guessing that’s just about everybody reading this. Who wants a poor comfort system and end up paying more for it? (Well, maybe a cat. I have never understood cats.)

Starting August 1 and for a limited time, we’re offering $500 off our Onyx Equipment!

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Olive the Science Hound on Why Humidity Makes You Feel Hot

Monday, July 30th, 2018

graduate-oliveA good HVAC dog is also a dog who’s up on her science facts. Science is behind everything when it comes to heating and cooling a home. When I explain about how our expert team picks the right size of AC for your home, there’s some serious science behind it. When I talk you about the best temperatures to set your thermostat so you can save money, it backed up by the science of heat loss and heat gain.

Today I’m going to get into some serious science, because I’m putting the science upfront. I’m going to explain one of those mysteries of climate: why does humidity make a hot day feel hotter?

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Olive Is a TV Star!

Tuesday, June 12th, 2018

If you’ve been watching the local cable TV, you may have noticed there’s a new superstar on the small screen: me!

Yes, if you’ve always wanted to see me in full action, hanging out in one of the company vans and showing up on a service call, you can catch me in our new Russell & Abbott television spots that started airing last month. I had a great time shooting this, especially where I get to ring the front doorbell. I insisted on at least four takes in order to get this shot just right.

Don’t worry, I won’t let this stardom go to my head. I donated my acting wages to a local animal shelter. We also had a stand-in dog working with me who was a rescue from Labrador Retriever. However, I think there’s potential in a CSI-style show where I play a HVAC dog detective who helps find out what’s wrong with the cooling or heating in a house. We could call it Hot Summer—Cool Dog, or … you know what, I’ll get back to you on that.

Stay cool,

Olive

Need help with your air conditioning this summer? Russell & Abbott serves Blount, Knox and Loudon Counties and the surrounding areas.

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Patriotism Never Goes Out of Style

Monday, June 4th, 2018

As our blogger dog, I wear many hats and many styles around the year. During the summers, I like to put on my Uncle Sam stovepipe hat, like you see here. But just because I wear this hat during summer doesn’t mean patriotism is only in fashion at one time of the year. The truth is that patriotism never goes out of style! That’s not just something I believe. It’s something all of us here at Russell & Abbott believe.

The Fourth of July—a.k.a. Independence Day—is a celebration of tradition, our families, our homes, and our service to God and country. These are all values that Russell & Abbott respects. After all, we’re in this business to be a service to the community—seeing that homes and families have the comfort they need. We take our community service seriously, and it extends to outside of the business: many of the members of our Russell & Abbott family are part of civic clubs and non-profit organizations.

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