It’s Summer, But My Heat Pump Thinks It’s Winter!

Monday, August 10th, 2020

thermometer-going-redLet’s say it’s a hot day here in East Tennessee. And it probably is, because I’m writing this in August, and I’m sweating through my paws, which makes it hard to handle the keys. Anyway, the temperatures outdoors are high and the air is humid, and all you want to do is retreat back to your home and set the thermostat to turn the heater on …

Wait, no, that’s not right. Why would you turn the heater on?

Unfortunately, you may find this is out of your control because you have a heat pump that has developed its own ideas about the time of the year. Instead of moving heat out of the house the way it should during summer, it’s moving heat inside as if it were winter. You’ve got a heat pump that’s trapped in heating mode—and that’s no fun for anybody. Especially not your dogs, who have to pant hard to overcome double heat.

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Questions to Ask If You Think You Need a New AC

Monday, June 29th, 2020

an-old-air-conditionerI know that a heat wave is the last time when you want to worry about having new air conditioning in Maryville, TN. But when it’s hot here, it’s hot, and having an air conditioning installation isn’t a luxury, it’s a necessity!

If you’re right now in the spot where you think it may be time for a new air conditioner, I encourage you to put some serious thought into it, and as soon as possible. Our team is here to help, but as much as I would love to develop canine mind-reading powers, none of us here will know you need our help until you ask for it! I’ve put a list below of some important questions to ask yourself when it looks like you may need an air conditioning replacement. If you have any uncertainties you can’t answer yourself, please call us. We can offer the professional analysis and opinions that will start you off on a solution.

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Olive Answers Some Basic Questions About Heat Pumps

Monday, June 17th, 2019

sun-and-snowflake-badgeI field plenty of questions from locals about the different types of air conditioning and heating systems we install and service. Most people have a basic idea of what HVAC equipment does, but not many of the specifics. I’ve had the fortune of lounging around on the couch of the Russell & Abbott offices for a good long while, and I’ve learned book-loads about HVAC equipment from listening to the techs. (I know it looks like I’m sleeping, but these big dog ears pick up almost everything.)

Today I want to talk about the heat pump, which causes plenty of confusion—starting with the name.

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Vote for Us in Round 2 of the Daily Times “Readers’ Choice” Poll

Monday, April 8th, 2019

Readers_Choice1_JPGHi everyone! Olive here with some good news—and a new request.

Big thanks to all of our dedicated and satisfied customers who took the time to vote in the Readers’ Choice Poll from the Daily Times last month. You really came through for us, because we’ve passed through the nomination phase! This means we’re on the ballot for people to vote for their favorite businesses in Blount County.

But this also means I have to ask for a bit more. You all turned out to vote for us in the first phase, and now that we’re in Phase 2, we need your votes more than ever! From now until May 4, you can go to the website for the Daily Times and cast your online vote for Russell & Abbott as the best heating and air conditioning company.

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Reminder: “Let It Snow” Means Free HVAC Equipment If It Snows on Christmas!

Monday, December 3rd, 2018

onyx-equipment-presentThis is Olive, doing my End of November Check-In to make sure you know about our big “Let It Snow” promotion.

Here’s the simple pitch: If it snows on Christmas this year, you get free HVAC equipment!

The longer pitch: If you purchase new HVAC equipment from us between now and December 20, 2018, and it snows more than two inches on Christmas Day (that’s as measured at McGhee Tyson Airport), then your purchase is free! That’s right, a total of zero dollars and zero cents, not a single dog biscuit!

Now as we’re getting closer to the Big Day and you’re doing some heavy thinking about shopping—such as shopping for a new heater and air conditioner—you may want to know a bit more about the odds. The current weather forecast from WVLT in Knoxville is predicting a 15% chance of snow on Christmas. Of course, that could go up in the next few weeks. But a 15% chance of getting a free HVAC system are good odds.

And there’s no downside, because no matter what, you end up with terrific new heating and cooling equipment to help see you through many years of comfort!

If you want more information about “Let It Snow” or to schedule any heating service in Maryville, TN or elsewhere in our service area, reach out to us today!

Stay Warm (But Hope for Snow!)

Olive

Schedule great comfort services with Russell & Abbott. Offering service in Blount, Knox, and Loudon Counties and the surrounding areas.

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Our “Dirty Secret” Offer Is Back! (Do You Know the “Dirty Secret”?)

Monday, October 1st, 2018

dirty-secret-campaignThey say you can’t teach an old dog new tricks. I don’t agree with that at all! Any dog of any age can be taught new tricks. Now I’m not going to tell you my age, but I know an excellent trick: I’m going to bring back a fantastic offer, one that will help you against the #1 reason for HVAC system failures. And what is that #1 cause of comfort systems failing? Ah, that’s the dirty secret, and it’s …

D-I-R-T!

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What Does It Take to Be HVAC Licensed in Tennessee?

Monday, May 21st, 2018

service-checkmarkPeople sometimes ask me: “What does it mean that Russell & Abbott is licensed?” It’s a good question, because we make a point of informing customers that we’re a fully licensed, bonded, and insured HVAC contractor. We want people to know they can trust us because licensing boards affirm that we know our stuff!

There are too many unlicensed workers out there (“Chuck in a Truck” as I like to call them) who offer cut-rate prices and end up delivering cut-rate work. Unlicensed work not only risks a sloppy job, it may even leave you liable for damages done to your home, or injuries to the unlicensed worker during the time he or she is on your property.

I talked about all this in my last post when I was going over the importance calling on true professionals for your air conditioning maintenance. Today, I’m going to offer you the specifics about getting an HVAC license in Tennessee. Every state has different requirements, and I know all the facts about what you need to be considered an HVAC professional in Maryville, TN!

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We’ve Crossed the 700 Review Milestone!

Thursday, March 22nd, 2018

thumbs-upI like to think of modesty as an important virtue. Nobody likes a braggart! As a professional canine HVAC blogger, my job is to bring you honest information that really helps. Yes, I think our team at Russell & Abbott is fantastic and you should call them for any heating and cooling needs you have—but that’s because I know first-hand the skills they have and the customer service they offer. Like Walter Brennan said, “No brag, just fact.”

Okay, now that I’ve gotten that modesty stuff out of the way…

WOOO! WE HIT 700 RECOMMEND ME REVIEWS ON OUR SITE! WOOOO! AWESOME! [Strikes Lassie pose on top of scenic mountain cliff.]

It’s important to us that our customers are happy, and when 5-star reviews start pouring in, it means a lot to us. It shows we’re doing what we’re supposed to be doing: delivering quality results to locals that keep their homes comfortable all around the year. Our customer reviews show our customers are not only happy with the work our team does and their promptness and professionalism, but that they also appreciate the knowledge we provide to keep them in the loop. We know there are some shady contractors out there, but we always do what’s right and tell customers the truth.

Anyway, I expect will hit 1000 reviews pretty soon. In fact, when I last checked, we’d jumped up another 25 positive reviews.

Stay cool,

Olive

Your friends and neighbors in Maryville and elsewhere recommend Russell & Abbott for all your heating, air conditioning, and ventilation needs.

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Comfort Club Membership Benefits: The Spring Pay-Off!

Tuesday, February 13th, 2018

tools-on-ac-unit“Wait a minute, Olive, it’s not spring yet—it’s still February.” Oh believe me, I know! I travel everywhere with a nice fur coat, but I can still feel the coldest days down in my skin. But it’s my job as HVAC blogger to always be looking a season ahead, sometimes two, and think about those days when having a black coat means having to pant a lot.

And when I think ahead a season, that puts me deep into spring and our warm, humid weather. I look all around me and hear the whirring sounds of the outdoor air conditioning units. My ears are so sensitive that I can tell which of those ACs haven’t yet received their spring maintenance tune-up just by the sounds they make. You don’t want to have one of those air conditioners that’s already wearing down so early in the year. Now is the time to think about maintenance.

It’s the job of our Comfort Club to see that your air conditioner is prepared for all the hot weather ahead with an early spring tune-up.

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If It Snows on Christmas, You Get Free HVAC Equipment!

Friday, November 10th, 2017

Okay, you think I’m putting you on, right? “Olive, we trust you with accurate information! How can we believe that you’ll give us free HVAC equipment just because it snows on Christmas?”

Well, first of all, I won’t be giving you the equipment. I let the humans with opposable thumbs and tools do all that! And second of all – you read that right. If you purchase new HVAC equipment from us between 11/10/17 and 12/20/17 and it snows two inches on Christmas Day (that’s according to the measurement at McGhee Tyson Airport), your purchase is FREE.

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