Why Your House May Not Be Heating Up

Tuesday, January 1st, 2019

cold-sweater-manWelcome to the New Year! But that means we’re still in winter. In fact, we’re heading into the coldest stretch of the season.

A big part of my job as an HVAC blogger dog—at least during winter—is to make sure people have the info they need to stay comfortable. Even with my own permanent fur coat to help me stay warm, I’m no stranger to how bad things can get in a house that won’t heat up when the heater’s running. If this is what you’re dealing with, I can shed some light on what might be happening—and what you can do about it.

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Fall Is the Right Time to Upgrade Your Air Conditioning System

Sunday, September 23rd, 2018

onyx-unitI just stuck my sensitive canine nose out the door to test the weather. Yep, it’s still pretty warm out there. But my nose can also sense the approaching change in the weather. It might not be obvious to your human noses yet, but you’ll soon see that change in color in the leaves. (I don’t have the best color vision, but my spectacular sense of smell and hearing really make up for it!)

So what’s this mean for your air conditioning, you want to know? I mean, if it’s soon going to cool down out here, why worry about it? First, it’s important to remember that AC repair in Knoxville, TN is still important as long as you’re running the AC. Second, we’ve got an offer at Russell & Abbott that makes this fall a fantastic time to upgrade your old AC system to something great.

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Questions to Ask Your HVAC Contractor

Monday, August 13th, 2018

technician-shaking-handsI was recently reading articles about questions you should always ask your veterinarian. Like: “Is my pet a healthy weight?” “What flea and tick medication do you recommend?” “Am I feeding my pet the best food?” One question I didn’t notice on these lists was, “Hey, are you a real vet? Do you have a veterinarian’s degree?” And the reason that I didn’t see that question is that you don’t really need to ask it. To get a veterinarian practice started, you must have a degree in the field otherwise you’ll be in serious trouble.

But it’s different in the HVAC field: plenty of people who aren’t licensed or insured masquerade as experts. These are the “Chucks in a Truck” I’ve talked about before—and you don’t want Chuck working on your AC or heating or it could mean serious trouble for your comfort, or worse you may end up liable for damages.

This is why, when I started to think of questions you should ask your HVAC contractor, the first one that came to mind was…

Are you licensed and insured?

A true professional HVAC contractor will be licensed with the state, and that means they are also insured. Licensing means more than just “has the skill to do the job.” It also means a required level of insurance that protects you, the client, in case the contractor causes damage to your property during the work or one of the contractor’s employees sustains an injury. No licensed contractor will mind showing you evidence of licensing and insurance! We’re certainly glad to show that you can trust us!

Now, onto a few other important questions …

How much experience do you have in the industry?

It’s possible for a new contractor to provide quality work—but odds are much stronger on the side of a contractor with many years of history. It’s both a sign of skill and of customer satisfaction. A company with years of history probably has the trust of the community in general.

Do you have guarantees and warranties? How do they work?

If an HVAC contractor is confident in the work its technicians and other employees provide, they’ll back it up with guarantees and warranties. For example, we offer a great 10-10-10 warranty for our own Onyx equipment: that’s 10 years parts, 10 years labor, 10 years maintenance. We provide this because we know our Onyx equipment is that good!

Do you have references from other clients?

It’s a good idea to here straight from other satisfied customers so you know you’re talking to a contractor that people depend on! Any contractor worth hiring will gladly provide you with references.

Feel free to ask our great team any questions you have about our services! We’re licensed and insured, have a long history behind us, have the guarantees and warranties to put your mind at ease, and have some of the happiest customers around. We want you to trust us with your air conditioning service in Knoxville, TN and elsewhere in our service area.

Stay cool,

Olive

Ask us anything about your AC and heating needs! Russell & Abbott serves Blount, Knox, and Loudon Counties and the surrounding areas.

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Miranda Clark Receives Scholarship from Russell & Abbott

Thursday, August 2nd, 2018

Miranda Clark receives the Russell & Abbott from President Chris Hurley.

Miranda Clark of Maryville is the recipient of Russell & Abbott Heating and Cooling’s essay contest. She received a $500 scholarship toward tuition and books. “The essay topic was about the importance of online reviews for service-based businesses such as heating and cooling companies, and how to engage positive feedback,” said Chris Hurley, Russell & Abbott President. “Miranda did a very good job with her analysis, suggestions and written presentation of her ideas.”

Clark, a 2016 graduate of William Blount High School, is the daughter of John and Kristy Clark, and is a rising junior at the University of Tennessee—Knoxville where she is majoring in accounting. Russell & Abbott Heating and Cooling, now in its 41st year of operation, provides residential heating and air conditioning services in Blount, Knox and Loudon counties. The company is the exclusive vendor for Onyx equipment, which is designed for optimal performance in the East Tennessee climate. Russell & Abbott is located at 2124 East Broadway Ave. in Maryville, directly across from Food City. Business hours are 8 a.m. until 8 p.m. Monday through Saturday. For more information, about Russell & Abbott, visit www.RussellAndAbbott.com or go to Facebook.

Click Here to Read the Winning Essay

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Keeping Your AC’s Drain Line Clean

Monday, July 16th, 2018
old-ac-unit

Don’t let your AC corrode like this!

It’s humid here in East Tennessee! Of course, I don’t need to tell you that—you live it every day, and in the summer it can get intense. As a dog, humidity doesn’t quite affect me the same way it does you. You see, the reason you feel hotter on a humid day is that all the moisture in the air makes it harder for you to release heat through sweating. Dogs don’t actually sweat (okay, a little bit through the paws), we release heat by panting.

However, as an HVAC expert dog, I know quite a lot about why humidity is such a big deal. I’ve talked about how to deal with humidity to stay cool in other blogs. but today, I’m going to look at all that moisture in the air and how it affects your air conditioner.

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It’s Not Normal to “Top Off” Refrigerant in Your AC System

Monday, June 18th, 2018

air-conditioning-manometer-pressure-refrigerantSomething that keeps me busy all the time in my job as an HVAC Blogger Dog is tracking down myths and misconceptions about home heating and air conditioning systems. There are plenty out there, and I’ve dealt with quite a few before on my blog. Some of these myths are basic misunderstandings that spread around until too many people think they’re the truth. Others, unfortunately, are outright deceptions used by dishonest—and unlicensed—so- called “technicians” who want to trick people out of money by fixing a problem that doesn’t exist.

The myth of needing to “top off refrigerant” in an air conditioning system is usually a misunderstanding. We often receive calls during the summer from customers who think they have to have a bit more refrigerant to get through the summer. In most cases, they don’t. I’ll explain.

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Ways to Get the Coolest Cooling from Your AC

Monday, March 26th, 2018

air-conditioner-on-leavesSummer time, wooo! Okay, actually it’s spring time—and the weather isn’t yet at the point where I can start quoting great song lyrics about summer warmth. (Also, I checked: quoting song lyrics is kind of a “no-no,” and I am very law abiding dog.) But, it is spring, and that means I can officially put on my “AC Expert” bandana and give you some advice on how to get your air conditioning system ready for warm weather so you’ll get the most out of it.

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Hey Olive, What’s This “Onyx” Stuff?

Tuesday, February 27th, 2018

onyx_logoIf you’ve skimmed around my blog or maybe our site, you’ve probably noticed that I talk about “Onyx” a lot. I recommend it often. I don’t do that for just anything. For example, my taste in dog food runs to the high-quality canned food from specialty pet stores, not the discount cans from the supermarket that hardly have any meat in them. That’s not being ­picky—that’s just being a smart canine consumer and knowing what the best products are.

So what is “Onyx” and why do I recommend it?

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Is That Ductless Heating System Not Working? Let’s Take a Look…

Tuesday, February 6th, 2018

ducltess-mini-split-wall-unitI do a lot of research on furnaces, especially gas-powered ones, because they are the most common type of heating system you find around here. If I were a betting dog, I’d put my money on “furnace” when asked to guess what type of heater a home around here has.

However, I don’t want you good readers who don’t use a furnace to feel left out. There are other heating options, and maybe you’re one of the homeowners who has a ductless mini split heat pump installed. These are great for those older homes that don’t have room for ductwork, or for building a new home without ducts hogging up all that space. It’s always great to have a heating system that also works as an air conditioner during the middle of the year.

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Olive Explains HVAC Filters!

Tuesday, January 30th, 2018

air-fliter-cuTime to talk about filters. No, not the kind you put on your email account to stop spam from flooding your inbox. (As a blogger dog who’s on the internet a lot, I know all about spam. Do you know how much spam I get from shady dog food companies promising me “a shinier coat in 10 days or your money back”?)

The filters I’m interested in are the ones on your HVAC system. These filters don’t do the job of cleaning the air so it’s healthier to breathe. (If you’re interested in air quality, we do offer options for that.) Their job is protecting the interior of the HVAC cabinet to stop dirt and other debris from interfering with the work of the furnace, AC, or heat pump.

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