How an Amateur Repair Can Really Mess Up Your Home’s Heater

Monday, February 10th, 2020

hands-opening-heating-cabinetYou may have read about “Chuck in a Truck” before if you’re a regular at my blog. Chuck in a Truck is a handy term we use at Russell and Abbott for unlicensed, inexperienced amateur HVAC “technicians.” Usually, Chuck in a Truck’s only credential is “has a truck.” Maybe with words and a phone number stenciled on the side for that extra touch of—class, I guess? Trusting Chuck in a Truck to fix your heating system is the same as trusting someone who claims they’re a doctor because they can show you a business card.

“But what can really go wrong, Olive?” Plenty! An amateur accurately and safely fixing your heater is more about luck than anything else. (“Good Luck with Chuck in a Truck.” Hmm, I like that.) Below I’ve listed some of the ways an amateur can mess up your home heating system.

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Misunderstandings About the “Furnace or Heat Pump” Choice

Monday, January 27th, 2020

home-basement-furnaceWhen it’s time to have a new heating system installed, take my advice—don’t make a hasty choice! This isn’t like getting a bad haircut (as I’ve seen happen to some of my poodle friends) where the mistake corrects itself fast. A heating installation is supposed to last for a decade or more. Replacing a heater years early because it wasn’t right for your house is a big inconvenience and expense. Taking time to consider your options and how they’ll work with your house is key to getting the right installation at the start.

I’m pleased to say you don’t have to make the choice on your own! You’ve got me, for one, to give advice. Even better, you have our Russell & Abbott team.

Today, we’re going to offer you new perspectives on one of the big choices for a new heater: the heat pump or the furnace.

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Can My Furnace Hurt My Home’s Indoor Air Quality?

Monday, January 13th, 2020

woman-with-thermometerYour gas furnace has a straightforward job: keep your family feeling toasty warm all through the winter. Okay, it also keeps your pets toasty warm as well. I know most of us have fur coats, but make no mistake—we need to have comfortable environments to stay at our healthiest.

Because you’re asking me about indoor air quality and your furnace, you might be worried the furnace is doing, well, something to the air your family breathes. The simple answer is, yes, the furnace can harm indoor air quality. Fortunately, there are ways to avoid potential troubles. You can trust our team to help with better heating and better indoor air quality in Knoxville, TN.

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What Is a Variable Speed Furnace?

Monday, December 30th, 2019

gas-furnaceOne of the big jobs I do as an HVAC blogger dog is to keep up with changes in heating and cooling technology. Maybe a greyhound is better suited to this job because comfort advances move with incredible speed. But I still stay on top of the news, because it’s important for me to inform customers about the options they can investigate when planning a new heater installation.

In this post, I’m going to look at the variable speed furnace. This is a type of furnace that offers several excellent benefits for the right home. Stress on the right home—there’s no such thing as an HVAC installation that works for all homes. This is why I recommend you work closely with our Russell & Abbott family when you’re planning on a new furnace install or any other HVAC system.

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When a Furnace Goes Bad, Maybe It Needs to Be Replaced

Monday, December 2nd, 2019

Trane xb90 furnaceIt’s getting to be the bundling-up time of the year—Thanksgiving is over, December is here, decorations are going up, and snow will soon arrive. And if you’ve got a furnace that isn’t getting the job done, ‘tis the season to get a new one.

If you’ve kept up with my blog, you’ll know that I’m always a careful watchdog when it comes to suspicious HVAC “contractors” who are looking to get a fast buck from customers by telling them they need to get new ACs or heaters every ten years. Honest and trained technicians like the ones at Russell & Abbott will always tell you when a furnace repair in Knoxville, TN is the better option. We aren’t going to pressure you into purchasing a new system when it’s unnecessary.

But today I’m here to talk to you about when it is necessary. Don’t just take my word for it on this blog! Please call our team for an expert—and honest—opinion about that faulty furnace.

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A List of the Best Thermostat Settings (For All Purposes)

Monday, November 18th, 2019

thermostat-operationHey everybody, I’m here to talk about a favorite topic: easy steps you can take to improve home comfort and energy savings. I often write about the big problems, like busted furnaces and what can happen if you don’t schedule routine HVAC maintenance. But this really is a straightforward method that can make big improvements. It’s straightforward, people often overlook it …

… and it’s learning how to best set and adjust your thermostat!

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Olive’s All-Important Fall Reminder That Heating Maintenance Is Great!

Monday, November 4th, 2019

dont-forget-post-itThere’s so much I love about fall. And I probably love big piles of leaves the most! There’s nothing like running and jumping into a crisp stack of red and yellow leaves and rolling around in them. Plus, I adore the crisp weather. It’s ideal dog weather, the right balance for having a shiny black coat.

Here’s something else that I love in fall—heating maintenance. You probably think I’m a bit nuts to say that because heating maintenance sounds like it’s a chore. And who likes chores?

But here’s the good news. When you rely on our Knoxville, TN, HVAC professionals for your heating maintenance, we take over the “chore” part. You won’t have to do anything but call us. It’s so easy. And once we’re done, you’ll see all the benefits that make fall heating maintenance great.

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Understanding HVAC Equipment Warranties

Monday, July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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Is a Heater With More Capacity Better?

Monday, February 25th, 2019

happy-family-with-dogI understand why the good folks out there looking for the best heating might think a bigger heater means better heating. I often think a bigger chew toy might be more fun, but then I find out I can’t drag around a plastic bone three times larger than my head! Getting a heater that’s got more capacity than your home needs can stick you with some serious problems. I’ll go over these with you below.

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A Healthy HVAC System Is Good for You!

Friday, February 15th, 2019

woman-with-thermometerFebruary is a busy time for doctors and veterinarians—it’s the peak season for dog flu and human flu! I know a lot about both, since a) I’m a dog, and b) hang around a lot of humans. But did you know there’s another member of your household that can also get “sick” this time of year? It’s your HVAC system—and I have advice on how you can keep your HVAC system healthy during this time of the year, as well as the rest of the year. A healthy HVAC system means a healthier household overall—for pets and humans!

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