Understanding HVAC Equipment Warranties

Monday, July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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Is a Heater With More Capacity Better?

Monday, February 25th, 2019

happy-family-with-dogI understand why the good folks out there looking for the best heating might think a bigger heater means better heating. I often think a bigger chew toy might be more fun, but then I find out I can’t drag around a plastic bone three times larger than my head! Getting a heater that’s got more capacity than your home needs can stick you with some serious problems. I’ll go over these with you below.

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A Healthy HVAC System Is Good for You!

Friday, February 15th, 2019

woman-with-thermometerFebruary is a busy time for doctors and veterinarians—it’s the peak season for dog flu and human flu! I know a lot about both, since a) I’m a dog, and b) hang around a lot of humans. But did you know there’s another member of your household that can also get “sick” this time of year? It’s your HVAC system—and I have advice on how you can keep your HVAC system healthy during this time of the year, as well as the rest of the year. A healthy HVAC system means a healthier household overall—for pets and humans!

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Why Does My Furnace Smell Bad?

Monday, February 4th, 2019

girl-pinches-noseFebruary is the Official Month of the Gas Furnace! Okay, I made that up. I did discover that February 5th is National Weatherperson Day. I’m glad they get special recognition because I pay close attention to weather reports so I know when to give the best advice about taking care of your HVAC system.

Anyway, the reason I’m calling this the Month of the Gas Furnace is because gas furnaces do steady work throughout February. That’s why it’s extra important to pay attention to how the furnace in your home is running. Because if you’re wondering why your furnace is giving off bad smells—then something may be wrong. It may even be something serious that requires calling for fast furnace service in Lenoir City, TN.

I’ll break down what may be going on, based on the odors. I’ll try my best to get it across in human terms because my sensitive nose gets a lot more data!

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The Cracked Heater Exchanger in the Furnace: It MUST Be Fixed!

Monday, January 14th, 2019

An example of corrosion creating pinhole leaks in the heat exchanger.

Hi folks. I’d love to have some fun advice for you today, but I really have to talk to you about a serious issue: cracked heat exchangers in furnaces. Your safety is important to everyone here at Russell & Abbott, and if you have a gas furnace, it’s important you know what can happen when there are cracks on the heat exchanger, and why you’ll need to call us right away to have the problem fixed.

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Why Your House May Not Be Heating Up

Tuesday, January 1st, 2019

cold-sweater-manWelcome to the New Year! But that means we’re still in winter. In fact, we’re heading into the coldest stretch of the season.

A big part of my job as an HVAC blogger dog—at least during winter—is to make sure people have the info they need to stay comfortable. Even with my own permanent fur coat to help me stay warm, I’m no stranger to how bad things can get in a house that won’t heat up when the heater’s running. If this is what you’re dealing with, I can shed some light on what might be happening—and what you can do about it.

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What’s a Merry Christmas Without a Warm Furnace?

Monday, December 17th, 2018

santa-oliveI love this time of year—when I can go running into snow banks, muzzle first, and everybody wants to snap pictures of it and share it online. Let me tell you folks, if you’ve never gotten to be a dog for Christmas, I highly recommend it! You get a fur coat and people want to put Santa hats on you and shower you with attention.

Now I know you can’t actually get to be a dog for a season—and you don’t really need to have a thick coat of fur when you’re indoors because you have a furnace to keep the holidays merry and bright and warm. A furnace isn’t exactly a festive item. After all, nobody puts tinsel and other decorations on their furnace. (And they absolutely shouldn’t! This can create a fire hazard.) But if you lost the use of your furnace during the holidays, you wouldn’t have much of a merry Christmas. Not when your home is as cold as old Scrooge’s place!

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A Thanksgiving Reminder and Some Furnace Health Tips

Monday, November 19th, 2018

fall-cornucopiaOlive here getting in early on wishing you a happy Thanksgiving—and also reminding you to check out a holiday safety post about Thanksgiving food and your pets I wrote last year. The short version: Don’t use your pets like a garbage disposal after Thanksgiving feasting! Not all of those leftovers are healthy for dogs and cats, and many can be downright dangerous. Stuffing, the seasoning on turkey skin, grapes, artificial sweeteners, meat bones, and any kind of chocolate are all out of the question. Please help make this season a happy one for your household and your pets with this simple guide.

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Let’s Talk Gas Furnace Safety: Combustion Analysis

Monday, November 5th, 2018

furnace-oldI have plenty of important roles as the HVAC blogger dog for Russell & Abbott and the community we serve. I keep people informed about ways to save energy with their air conditioning systems, how to improve their heating during the winter, ways to boost their air quality. I even occasionally offer advice about pets—hey, it’s the least I can do for my furry brothers and sisters!

But there’s no HVAC blogging job that’s more important to me, or a subject more important to our Russell & Abbott team than SAFETY. We want all of our customers to have HVAC systems that keep them safe as well as comfortable. That’s why we make combustion analysis an essential part of our service for furnaces.

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Let It Snow! Free HVAC Equipment If It Snows on December 25!

Thursday, November 1st, 2018

onyx-equipment-presentHave you got your Halloween decorations stashed away and extra candy kept somewhere safe? (I.e. where your dogs can’t get to it? Chocolate is not good for me and my canine pals!) Then that must mean it’s already time to start thinking about the festive winter season.

No, I’m not here to get you stressed early about Christmas shopping. I’m here to make part of your season easier and possibly less expensive. This year we’re again holding our special Let It Snow! event. This is our way of embracing the holiday spirit and the season of giving!

If you purchase HVAC equipment from us between 11/1/18 and 12/20/18, and it snows two inches on Christmas Day (as measured at McGhee Tyson Airport), your purchase is FREE.

If you want more details about our HVAC equipment or you want to schedule installation service, call our offices today. If you’re looking for a new heating option for the coming winter, there’s never been a better time to arrange for it!

Stay warm (and hope for snow),

Olive

Russell & Abbott provides heating services in Maryville, Knoxville, Alcoa, Blount County, Knox County and Loudon County.

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