The Coronavirus and Our Promise to You

Wednesday, March 18th, 2020

We know that readers usually come to our blog for informative and educational posts about the systems and services that we offer. However, as is the case across the country and the globe right now, there is one topic at the forefront of our minds. That is COVID-19, or the Coronavirus. 

We understand that homeowners everywhere are exercising extreme caution when it comes to mitigating the chance of exposure to this virus in their homes. Trust us, we are doing the same in ours. And we promise you that every member of our team will take these same precautions when working in your home and on your property.

If you have an appointment scheduled with Russell & Abbott, rest assured that we’ll continue to provide you with the exceptional service that you deserve in this uncertain and trying time, and that we’ll do so while making your health and safety our top priority.

We are now offering, for the duration of this crisis, virtual estimates. This service is available for homeowners that desire to honor social distancing. We strongly believe that in-home, in-person consultations with all decision-makers are crucial to proper decision making. However, these difficult times require unusual efforts to deliver exceptional service to our customers.

Our entire staff is well aware that prevention starts at their homes, that it continues in the workplace, and that it extends into the residences of our valued clients. They have the information and supplies that they need to do their jobs while protecting both themselves and the clients that they serve. Our technicians will continue to utilize shoe covers and have gloves and hand sanitizer.

If you have any questions or concerns about your upcoming appointment, or if you are thinking about booking an appointment but want to know more about our specific preventative measures, please do not hesitate to contact a member of our team.

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Vote for Russell & Abbott Heating and Cooling in The Daily Times’ Reader’s Choice Poll!

Friday, March 6th, 2020

NominateUs

Hey everyone, I’ve got an important message. Each year, the Daily Times runs its Readers’ Choice poll. For the past two years, Russell & Abbott and Your Girl Olive were voted the Best Heating and Air Conditioning Company. And it’s all because our wonderful customers are eager to spread the word that we are the best! But you can’t vote if you don’t know about it, so I’m here to tell you how to do that.

Right now we’re in Phase 1, and only the top five nominees will move forward to Phase 2, when one of the five nominees becomes the winner. Phase 1 ends on March 31, and people can nominate daily. Please follow my instructions below and start voting to get us on the short list … or else it’s over!

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We Are the Daily Times Readers’ Choice Winner for 2019!

Wednesday, June 26th, 2019

Wooo! Great news! If you’ve been following along with our progress (and hopefully voting for us), you’ll know we were up for the Daily Times Readers’ Choice award for the #1 Heating/Air Company. And you’ve once again shown that we are the top pick for local heating and cooling—because we are the Readers’ Choice winner for 2019!

This doesn’t really surprise me. What sets us apart as a heating and air conditioning company is that we strive to earn the trust of our local clients, and we are also a close part of the community. We pledge to continue to provide the best HVAC work possible and the finest in customer service. Just whistle and we’ll come running!

Stay Cool (and thanks for voting for us),

Olive

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Vote for Us in Round 2 of the Daily Times “Readers’ Choice” Poll

Monday, April 8th, 2019

Readers_Choice1_JPGHi everyone! Olive here with some good news—and a new request.

Big thanks to all of our dedicated and satisfied customers who took the time to vote in the Readers’ Choice Poll from the Daily Times last month. You really came through for us, because we’ve passed through the nomination phase! This means we’re on the ballot for people to vote for their favorite businesses in Blount County.

But this also means I have to ask for a bit more. You all turned out to vote for us in the first phase, and now that we’re in Phase 2, we need your votes more than ever! From now until May 4, you can go to the website for the Daily Times and cast your online vote for Russell & Abbott as the best heating and air conditioning company.

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Vote for Russell & Abbott Heating and Cooling in The Daily Times’ Reader’s Choice Poll

Friday, March 8th, 2019

Readers_Choice1_JPGOlive here folks, with a super important message!

Right now, Russell & Abbott Heating and Cooling is in the running for the Best Heating and Air Conditioning Company in the Reader’s Choice poll at the Daily Times. We really want to win this—because we know we really are the top choice for all the locals!

The nomination phase ends on March 31, and people may nominate daily. This is important because ONLY the top five nominees will move forward to Phase 2: voting (April 7–May 4). If we don’t make the short list, it’s over!

Here’s What to Do

PHASE 1: Nominate a “Best” Business in the “Business & Professional Service” category. Do this daily from March 1–31.

  • Go to TheDailyTimes.com
  • Click on the Reader’s Choice logo located at the top of the page, next to the large, red DAILY TIMES name.
  • Select nomination choices* for “Best” in categories of your choice, and provide your name, address, and phone number.
  • Nominate Russell & Abbott Heating and Cooling as the Best Heating and Air Company.
  • Please ask your friends, family, and social media acquaintances to also DAILY NOMINATE Russell & Abbott Heating and Cooling as the Best Heating and Air Company.

*Failure to follow the instructions will cause your vote to be disqualified.

Russell & Abbott is here for all your heating and cooling needs—it’s why we’re the Best Local Heating and Cooling Company!

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Olive Reflects on Valentines from Customers

Monday, February 11th, 2019

I want to tell you a Valentine’s story. This tale about relationships begins in an unexpected location—the Russell & Abbott breakroom, a rectangular concrete space with a laminate floor, shelves, a refrigerator and microwave, and a long table that will seat about twenty people. Just setting the scene—I hope it hooked you—but I digress.

A few Saturdays ago, the whole Russell & Abbott team came together there for a half-day training session. Of course, I attended, not only because it’s my job as a team member and resident canine blogger, but because they always serve food at training meetings, and more often than not, I receive ear scratches and multiple bites of ham biscuits under the conference table!

Because Russell & Abbott is always striving to provide the best customer service possible, team members were challenged with the question, “What do you do to create an exceptional customer experience?”

Team members started by contributing ideas such as “being on time” and “wearing shoe covers.” Then one team member said something profound: “Customers make the call exceptional for us, too,” he stated.

“Customers give us an exceptional experience. Let’s explore that,” said company president Chris Hurley.

The stories of kindness and consideration started flying! While we Tennesseans may be accustomed to displays of southern hospitality, many of our customers truly have gone above and beyond to enrich our business relationship. Here are just a few ways customers have shown love on the job:

  • Homeowners have served fresh, hot coffee on a frigid day or ice-cold lemonade and soft drinks during a blistering heat wave.
  • Homeowners have made water and restroom facilities available to us.
  • They have carried homemade cookies and soft drinks to us.
  • Photos of us working have been taken and posted to our Facebook page with nice comments.
  • Handwritten thank you notes have arrived in the mail.
  • Homeowners have referred their friends and family to Russell & Abbott.

On a difficult, all-day installation, one homeowner fired up the grill, cooked a hamburger lunch, and even made time to sit and visit with us while we ate. By day’s end, we were friends!

And this canine speaks for the whole team when I say, it feels like Valentine’s Day every time we get a five-star review with a specific comment about how we exceeded a customer’s expectations. I just can’t wag my tail hard enough when I read those!

So, thank you! It goes without saying that we love our customers—but I’m going to say it anyway. Russell & Abbott loves our customers. And on this Valentine’s Day, it’s wonderful to know that our love is returned.

Warmest Regards,

Olive

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Miranda Clark Receives Scholarship from Russell & Abbott

Thursday, August 2nd, 2018

Miranda Clark receives the Russell & Abbott from President Chris Hurley.

Miranda Clark of Maryville is the recipient of Russell & Abbott Heating and Cooling’s essay contest. She received a $500 scholarship toward tuition and books. “The essay topic was about the importance of online reviews for service-based businesses such as heating and cooling companies, and how to engage positive feedback,” said Chris Hurley, Russell & Abbott President. “Miranda did a very good job with her analysis, suggestions and written presentation of her ideas.”

Clark, a 2016 graduate of William Blount High School, is the daughter of John and Kristy Clark, and is a rising junior at the University of Tennessee—Knoxville where she is majoring in accounting. Russell & Abbott Heating and Cooling, now in its 41st year of operation, provides residential heating and air conditioning services in Blount, Knox and Loudon counties. The company is the exclusive vendor for Onyx equipment, which is designed for optimal performance in the East Tennessee climate. Russell & Abbott is located at 2124 East Broadway Ave. in Maryville, directly across from Food City. Business hours are 8 a.m. until 8 p.m. Monday through Saturday. For more information, about Russell & Abbott, visit www.RussellAndAbbott.com or go to Facebook.

Click Here to Read the Winning Essay

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Olive Is a TV Star!

Tuesday, June 12th, 2018

If you’ve been watching the local cable TV, you may have noticed there’s a new superstar on the small screen: me!

Yes, if you’ve always wanted to see me in full action, hanging out in one of the company vans and showing up on a service call, you can catch me in our new Russell & Abbott television spots that started airing last month. I had a great time shooting this, especially where I get to ring the front doorbell. I insisted on at least four takes in order to get this shot just right.

Don’t worry, I won’t let this stardom go to my head. I donated my acting wages to a local animal shelter. We also had a stand-in dog working with me who was a rescue from Labrador Retriever. However, I think there’s potential in a CSI-style show where I play a HVAC dog detective who helps find out what’s wrong with the cooling or heating in a house. We could call it Hot Summer—Cool Dog, or … you know what, I’ll get back to you on that.

Stay cool,

Olive

Need help with your air conditioning this summer? Russell & Abbott serves Blount, Knox and Loudon Counties and the surrounding areas.

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Patriotism Never Goes Out of Style

Monday, June 4th, 2018

As our blogger dog, I wear many hats and many styles around the year. During the summers, I like to put on my Uncle Sam stovepipe hat, like you see here. But just because I wear this hat during summer doesn’t mean patriotism is only in fashion at one time of the year. The truth is that patriotism never goes out of style! That’s not just something I believe. It’s something all of us here at Russell & Abbott believe.

The Fourth of July—a.k.a. Independence Day—is a celebration of tradition, our families, our homes, and our service to God and country. These are all values that Russell & Abbott respects. After all, we’re in this business to be a service to the community—seeing that homes and families have the comfort they need. We take our community service seriously, and it extends to outside of the business: many of the members of our Russell & Abbott family are part of civic clubs and non-profit organizations.

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Chris Hurley Inducted into The Daily Times Wall of Fame!

Friday, May 11th, 2018

Chris-HurleyIt’s time for me to be a bit of a braggart. Well, I’m bragging about somebody else—so that’s okay, right? I’ve bragged about him before, and I’ve even let him handle some guest posts when my paws were worn down from skittering around on rough sidewalks. He’s our own president, Chris Hurley—and he’s just been inducted into the Daily Times Wall of Fame for his years of business leadership in Blount County. He was honored on Monday night at the 33rd Annual Daily Times Academic Awards held at the Clayton Center for the Arts.

The Wall of Fame honors Blount County leaders in business, government, and service. The Daily Times selected Chris for this honor because of his involvement in community activities for more than a decade. As a member of the Leadership Blount Class of 2013, he helped to develop the Blount Count Youth Court and mentored peer jurors. Through Russell & Abbott, he’s supported different fundraising groups, such as the Blount County Animal Center and Habitat for Humanity.

In 2017 alone, Chris led all of us at Russell & Abbott to donate nearly $80,000 through direct contributions, in-kind services, and volunteer hours. Chris is also a founding member of the Compassion Christian Counseling Center and serves in leadership roles with Family Promise, a church-based program that aids homeless families.

We’re all of us proud to have Chris as our president and to help him set a great example to the local community!

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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