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A Healthy HVAC System Is Good for You!

February 15th, 2019

woman-with-thermometerFebruary is a busy time for doctors and veterinarians—it’s the peak season for dog flu and human flu! I know a lot about both, since a) I’m a dog, and b) hang around a lot of humans. But did you know there’s another member of your household that can also get “sick” this time of year? It’s your HVAC system—and I have advice on how you can keep your HVAC system healthy during this time of the year, as well as the rest of the year. A healthy HVAC system means a healthier household overall—for pets and humans!

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Olive Reflects on Valentines from Customers

February 11th, 2019

I want to tell you a Valentine’s story. This tale about relationships begins in an unexpected location—the Russell & Abbott breakroom, a rectangular concrete space with a laminate floor, shelves, a refrigerator and microwave, and a long table that will seat about twenty people. Just setting the scene—I hope it hooked you—but I digress.

A few Saturdays ago, the whole Russell & Abbott team came together there for a half-day training session. Of course, I attended, not only because it’s my job as a team member and resident canine blogger, but because they always serve food at training meetings, and more often than not, I receive ear scratches and multiple bites of ham biscuits under the conference table!

Because Russell & Abbott is always striving to provide the best customer service possible, team members were challenged with the question, “What do you do to create an exceptional customer experience?”

Team members started by contributing ideas such as “being on time” and “wearing shoe covers.” Then one team member said something profound: “Customers make the call exceptional for us, too,” he stated.

“Customers give us an exceptional experience. Let’s explore that,” said company president Chris Hurley.

The stories of kindness and consideration started flying! While we Tennesseans may be accustomed to displays of southern hospitality, many of our customers truly have gone above and beyond to enrich our business relationship. Here are just a few ways customers have shown love on the job:

  • Homeowners have served fresh, hot coffee on a frigid day or ice-cold lemonade and soft drinks during a blistering heat wave.
  • Homeowners have made water and restroom facilities available to us.
  • They have carried homemade cookies and soft drinks to us.
  • Photos of us working have been taken and posted to our Facebook page with nice comments.
  • Handwritten thank you notes have arrived in the mail.
  • Homeowners have referred their friends and family to Russell & Abbott.

On a difficult, all-day installation, one homeowner fired up the grill, cooked a hamburger lunch, and even made time to sit and visit with us while we ate. By day’s end, we were friends!

And this canine speaks for the whole team when I say, it feels like Valentine’s Day every time we get a five-star review with a specific comment about how we exceeded a customer’s expectations. I just can’t wag my tail hard enough when I read those!

So, thank you! It goes without saying that we love our customers—but I’m going to say it anyway. Russell & Abbott loves our customers. And on this Valentine’s Day, it’s wonderful to know that our love is returned.

Warmest Regards,

Olive

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Why Does My Furnace Smell Bad?

February 4th, 2019

girl-pinches-noseFebruary is the Official Month of the Gas Furnace! Okay, I made that up. I did discover that February 5th is National Weatherperson Day. I’m glad they get special recognition because I pay close attention to weather reports so I know when to give the best advice about taking care of your HVAC system.

Anyway, the reason I’m calling this the Month of the Gas Furnace is because gas furnaces do steady work throughout February. That’s why it’s extra important to pay attention to how the furnace in your home is running. Because if you’re wondering why your furnace is giving off bad smells—then something may be wrong. It may even be something serious that requires calling for fast furnace service in Lenoir City, TN.

I’ll break down what may be going on, based on the odors. I’ll try my best to get it across in human terms because my sensitive nose gets a lot more data!

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We’ve Extended Our New Year Special: $49 Service Call with Free Combustion Analysis

January 28th, 2019

I love sniffing out great deals, and I know a great deal when I come across it—such as when the premium dog food that gives me a shiny coat is going with a “Buy 2 Get One Free” offer! You can bet I’ll take advantage of that so that I not only save money, but I’m also getting the healthiest possible dog food. That’s what a true deal is—you save money and get value.

And I have news about one of the best “Savings + Value” deals around: It’s Russell & Abbott’s New Year Special. You’ll get a $49 service call with free combustion analysis. This offer was going to expire at the end of January, but the benefits are just so great that we’re pushing it even farther into 2019! The expiration of our offer has been pushed back from January 31 to February 28.

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The Cracked Heater Exchanger in the Furnace: It MUST Be Fixed!

January 14th, 2019

An example of corrosion creating pinhole leaks in the heat exchanger.

Hi folks. I’d love to have some fun advice for you today, but I really have to talk to you about a serious issue: cracked heat exchangers in furnaces. Your safety is important to everyone here at Russell & Abbott, and if you have a gas furnace, it’s important you know what can happen when there are cracks on the heat exchanger, and why you’ll need to call us right away to have the problem fixed.

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Happy New Year! We’ve a Great Special to Start the Year

January 2nd, 2019

bow4_v2_Fotor_1

Well, hello there 2019! It’s great to see you. I had a pretty good 2018, as did the rest of us here at Russell & Abbott—but we’re always looking to make the next year even better. And that means making it better for you, our customers.

So this month, we’re offering a special deal: a $49 Service call … plus FREE Combustion Analysis!

I’ve written before about combustion analysis, but I want to stress that this is the best way to confirm that your heating system is operating safely and efficiently. Our team takes pride in how we do combustion analysis and the advanced tools we use.

The discounted service call is good through January 31, 2019. So if you need service, don’t hesitate to call us right away.

Stay warm and safe,

Olive

Call Russell & Abbott today! Serving Blount, Knox, and Loudon Counties and the surrounding areas.

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Why Your House May Not Be Heating Up

January 1st, 2019

cold-sweater-manWelcome to the New Year! But that means we’re still in winter. In fact, we’re heading into the coldest stretch of the season.

A big part of my job as an HVAC blogger dog—at least during winter—is to make sure people have the info they need to stay comfortable. Even with my own permanent fur coat to help me stay warm, I’m no stranger to how bad things can get in a house that won’t heat up when the heater’s running. If this is what you’re dealing with, I can shed some light on what might be happening—and what you can do about it.

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What’s a Merry Christmas Without a Warm Furnace?

December 17th, 2018

santa-oliveI love this time of year—when I can go running into snow banks, muzzle first, and everybody wants to snap pictures of it and share it online. Let me tell you folks, if you’ve never gotten to be a dog for Christmas, I highly recommend it! You get a fur coat and people want to put Santa hats on you and shower you with attention.

Now I know you can’t actually get to be a dog for a season—and you don’t really need to have a thick coat of fur when you’re indoors because you have a furnace to keep the holidays merry and bright and warm. A furnace isn’t exactly a festive item. After all, nobody puts tinsel and other decorations on their furnace. (And they absolutely shouldn’t! This can create a fire hazard.) But if you lost the use of your furnace during the holidays, you wouldn’t have much of a merry Christmas. Not when your home is as cold as old Scrooge’s place!

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Reminder: “Let It Snow” Means Free HVAC Equipment If It Snows on Christmas!

December 3rd, 2018

onyx-equipment-presentThis is Olive, doing my End of November Check-In to make sure you know about our big “Let It Snow” promotion.

Here’s the simple pitch: If it snows on Christmas this year, you get free HVAC equipment!

The longer pitch: If you purchase new HVAC equipment from us between now and December 20, 2018, and it snows more than two inches on Christmas Day (that’s as measured at McGhee Tyson Airport), then your purchase is free! That’s right, a total of zero dollars and zero cents, not a single dog biscuit!

Now as we’re getting closer to the Big Day and you’re doing some heavy thinking about shopping—such as shopping for a new heater and air conditioner—you may want to know a bit more about the odds. The current weather forecast from WVLT in Knoxville is predicting a 15% chance of snow on Christmas. Of course, that could go up in the next few weeks. But a 15% chance of getting a free HVAC system are good odds.

And there’s no downside, because no matter what, you end up with terrific new heating and cooling equipment to help see you through many years of comfort!

If you want more information about “Let It Snow” or to schedule any heating service in Maryville, TN or elsewhere in our service area, reach out to us today!

Stay Warm (But Hope for Snow!)

Olive

Schedule great comfort services with Russell & Abbott. Offering service in Blount, Knox, and Loudon Counties and the surrounding areas.

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A Thanksgiving Reminder and Some Furnace Health Tips

November 19th, 2018

fall-cornucopiaOlive here getting in early on wishing you a happy Thanksgiving—and also reminding you to check out a holiday safety post about Thanksgiving food and your pets I wrote last year. The short version: Don’t use your pets like a garbage disposal after Thanksgiving feasting! Not all of those leftovers are healthy for dogs and cats, and many can be downright dangerous. Stuffing, the seasoning on turkey skin, grapes, artificial sweeteners, meat bones, and any kind of chocolate are all out of the question. Please help make this season a happy one for your household and your pets with this simple guide.

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