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Leaving Your Filter in Place Can Make Your Home’s Air Worse

October 22nd, 2019

Greetings everyone! I get plenty busy during fall because this is the season when I look down my long list of topics to help our customers prepare for the winter. Dogs have “winter prep” pretty easy, because we come equipped with a nice fur coat. People have a touch more work to do, such as having their furnaces professionally tuned-up and taking care of spots where their homes can lose heat easily.

In all this hustle before winter weather, people (and this includes you, dear reader) may forget one simple task for their HVAC system—changing the air filter for a new one. I talk about changing the air filter plenty of times on my blog. Usually I focus on how routine air filter changes help the HVAC system perform at higher energy efficiency and provide better levels of heating and cooling. Today, I’m turning to a side-effect of a clogged filter people may not realize: it can make a home’s indoor air quality worse!

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Olive’s Top Tips for Find a New Air Conditioning System

October 7th, 2019

onyx-unitAre you already worrying about your Christmas shopping in October? There’s not much I can tell you that will help ease those worries—I know exactly how much a crunch these final three months of the year can be! However, I can help with an important bit of shopping you can take care of in October that can be a great gift to your family in the near future: a new air conditioning system.

“Wait … air conditioning? Olive, the cold weather is just coming up?”

Oh, I know! Everyone here at Russell & Abbott anticipates another busy winter season helping our customers keep warm. But right now, during the fall stretch of warm-to-cool weather, is the ideal lull time to upgrade parts of your HVAC system. If you think you need a new air conditioner, getting the work done now is convenient and lets you give extra time to think about your options.

And I have some expert tips about this! Because that’s my job:

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We Heard You! Russell & Abbott Is Now Open on Saturday!

October 1st, 2019

We heard you. In response to customer needs, Russell & Abbott is now open on Saturdays.

Not everyone can be at home on weekdays from eight to five. We get that. That’s why Russell & Abbott is now open from 8 a.m. to 8 p.m. Monday through Saturday. You can schedule maintenance, installation, or service anytime during those hours. And you can also schedule an appointment—any time—online at RussellAndAbbott.com. You set the date: we’re open 8 to 8!

Russell & Abbott serves Blount, Knox, and Loudon Counties and the surrounding areas.

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Please Don’t Put Off Late Season AC Repairs for Next Year!

September 23rd, 2019

wrenchesThis is an important reminder I bring up this time of year because staying on top of repairs for an air conditioning system makes a huge difference for the future of your cooling as well as your budget.

I’ll start with the best kind of analogy I know—a pet analogy! Let’s say you have a loveable pet dog (if you don’t, please look into adopting one!). One day you notice your happy pooch is acting sluggish, or not eating as much, or anything else that seems out of the ordinary. You can choose to wait and just hope the problem goes away. Or you can schedule an appointment with your trusted vet. Which is the better option? The second one, obviously! Waiting on an illness is never a good idea.

I know that you don’t love your air conditioning the same way you love your pets. But you do love what an air conditioner does for you in the summer, and you probably also love having lower utility bills each month and not having to spend money where it’s unnecessary. Because of all this, please always move fast to have air conditioning repair in Loudon, TN done, even if fall weather is right around the corner.

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Take Your AC Back to School—Find Out If You Need a New One

September 9th, 2019

service-checkmarkI’ve gone to dog schools before, and although they usually don’t hand out report cards for canine training, I’m familiar with grading systems. And those grades and report cards are on my mind right now because it’s September and folks are heading back to school. So I came up with this idea … why not take your air conditioning system back to school?

No, I don’t mean to pack the AC into your car and drive it to Maryville High School. You can’t pick up a central AC anyway! What I mean is to give your air conditioning system a report card about its performance during the summer. If your air conditioner did poorly, it either needs repair work, or else it needs to retire. Figuring this out now, as the weather cools down in fall, provides you with a convenient period to arrange to have the AC fixed or replaced.

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Watch Out for These AC Scams From Non-Professionals!

August 26th, 2019

moneyI always want to bring good news to people, because I’m one of those friendly dogs who loves to make folks happy. I’d love nothing better than to tell you all about the specials we offer and the way our team can help you enjoy better cooling in your house.

But I also have to bring bad news at times, because it helps my readers avoid bad news in the future. And the bad news I’ve got today is that not all people who work on air conditioners are as honest or as skilled as the Russell & Abbott team. In fact, there are plenty of non-pros out there who are running scams that aim to part people from their money and leave them with a bad air conditioning system.

I’ve put together a list of some of the scams you might run into. Remember, when you need real professionals who’ll give you honest work done right, just whistle and we’ll come running!

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Capacitors and Contactors: Big Deal Electric Parts of Your AC

August 12th, 2019

electrical-partsBeing an HVAC blogger dog also means knowing plenty about electrical systems. After all, electricity is what powers most home cooling systems. The standard central AC has numerous electrical parts and wires and connections and other doodads. (I know doodad is not exactly a technical term, but I think it gets the idea across.)

I want to talk to you about two electrical “doodads” that are super-duper important parts of your air conditioning system—the capacitors and the contactors. The reasons I’m bringing these ones up is that both wear down over time and may not last as long as an AC, so you may find that you need to have repairs when one of them fails.

Okay, let’s hop into these important electrical parts that keep your AC cooling your home!

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My List of the Most Common AC Repair Troubles

July 29th, 2019

checkmark-greenAugust is “late summer,” but it never seems like that to me. As an HVAC blogging dog, I know that the “serious summer” is during August and through September because this is when our team here at Russell & Abbott is the busiest fielding those important customer AC repair calls. It’s not just that it’s really hot this time of year. It’s that air conditioners have already done plenty of hard work in the early parts of the summer, so when the heat ramps up in August, they may be too worn down already.

I know I mention this a lot, but I want to sneak in another shout-out to our regular maintenance program, The Comfort Club. There’s no better way to prepare your air conditioning system for a long summer and a hassle-free August and September than through an annual spring visit from one of our team members!

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Why an Honest Contractor Is So Important for Better Air Conditioning

July 15th, 2019

Heating and Air RedneckWhen I was writing this post, I was thinking of titling it “Lies My Contractor Told Me.” But I wouldn’t want you, dear readers, to think I meant our team at Russell & Abbott! Honesty is our policy because we know how much it means to customers. We’ve built up a successful business because local homeowners trust us. This honesty isn’t only good business, it’s also being a good neighbor—we’re a part of this community, and we want to do our part to make it a great community.

The contractor I was thinking of when I came up with this list is the other type of contractor. The contractor that makes up stories just to make an extra sale for something a customer doesn’t need and which won’t create better air conditioning! Working with an honest contractor means you won’t hear false advice like this…

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Understanding HVAC Equipment Warranties

July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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