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Questions to Ask Your HVAC Contractor

August 13th, 2018

technician-shaking-handsI was recently reading articles about questions you should always ask your veterinarian. Like: “Is my pet a healthy weight?” “What flea and tick medication do you recommend?” “Am I feeding my pet the best food?” One question I didn’t notice on these lists was, “Hey, are you a real vet? Do you have a veterinarian’s degree?” And the reason that I didn’t see that question is that you don’t really need to ask it. To get a veterinarian practice started, you must have a degree in the field otherwise you’ll be in serious trouble.

But it’s different in the HVAC field: plenty of people who aren’t licensed or insured masquerade as experts. These are the “Chucks in a Truck” I’ve talked about before—and you don’t want Chuck working on your AC or heating or it could mean serious trouble for your comfort, or worse you may end up liable for damages.

This is why, when I started to think of questions you should ask your HVAC contractor, the first one that came to mind was…

Are you licensed and insured?

A true professional HVAC contractor will be licensed with the state, and that means they are also insured. Licensing means more than just “has the skill to do the job.” It also means a required level of insurance that protects you, the client, in case the contractor causes damage to your property during the work or one of the contractor’s employees sustains an injury. No licensed contractor will mind showing you evidence of licensing and insurance! We’re certainly glad to show that you can trust us!

Now, onto a few other important questions …

How much experience do you have in the industry?

It’s possible for a new contractor to provide quality work—but odds are much stronger on the side of a contractor with many years of history. It’s both a sign of skill and of customer satisfaction. A company with years of history probably has the trust of the community in general.

Do you have guarantees and warranties? How do they work?

If an HVAC contractor is confident in the work its technicians and other employees provide, they’ll back it up with guarantees and warranties. For example, we offer a great 10-10-10 warranty for our own Onyx equipment: that’s 10 years parts, 10 years labor, 10 years maintenance. We provide this because we know our Onyx equipment is that good!

Do you have references from other clients?

It’s a good idea to here straight from other satisfied customers so you know you’re talking to a contractor that people depend on! Any contractor worth hiring will gladly provide you with references.

Feel free to ask our great team any questions you have about our services! We’re licensed and insured, have a long history behind us, have the guarantees and warranties to put your mind at ease, and have some of the happiest customers around. We want you to trust us with your air conditioning service in Knoxville, TN and elsewhere in our service area.

Stay cool,

Olive

Ask us anything about your AC and heating needs! Russell & Abbott serves Blount, Knox, and Loudon Counties and the surrounding areas.

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Miranda Clark Receives Scholarship from Russell & Abbott

August 2nd, 2018

Miranda Clark receives the Russell & Abbott from President Chris Hurley.

Miranda Clark of Maryville is the recipient of Russell & Abbott Heating and Cooling’s essay contest. She received a $500 scholarship toward tuition and books. “The essay topic was about the importance of online reviews for service-based businesses such as heating and cooling companies, and how to engage positive feedback,” said Chris Hurley, Russell & Abbott President. “Miranda did a very good job with her analysis, suggestions and written presentation of her ideas.”

Clark, a 2016 graduate of William Blount High School, is the daughter of John and Kristy Clark, and is a rising junior at the University of Tennessee—Knoxville where she is majoring in accounting. Russell & Abbott Heating and Cooling, now in its 41st year of operation, provides residential heating and air conditioning services in Blount, Knox and Loudon counties. The company is the exclusive vendor for Onyx equipment, which is designed for optimal performance in the East Tennessee climate. Russell & Abbott is located at 2124 East Broadway Ave. in Maryville, directly across from Food City. Business hours are 8 a.m. until 8 p.m. Monday through Saturday. For more information, about Russell & Abbott, visit www.RussellAndAbbott.com or go to Facebook.

Click Here to Read the Winning Essay

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Our Slow Season Means Savings for You on Our Onyx Equipment!

August 1st, 2018

onyx-equipment-and-oliveHeads up everybody who 1) wants great air conditioning and heating, and 2) wants to save money on great air conditioning and heating!

I’m guessing that’s just about everybody reading this. Who wants a poor comfort system and end up paying more for it? (Well, maybe a cat. I have never understood cats.)

Starting August 1 and for a limited time, we’re offering $500 off our Onyx Equipment!

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Olive the Science Hound on Why Humidity Makes You Feel Hot

July 30th, 2018

graduate-oliveA good HVAC dog is also a dog who’s up on her science facts. Science is behind everything when it comes to heating and cooling a home. When I explain about how our expert team picks the right size of AC for your home, there’s some serious science behind it. When I talk you about the best temperatures to set your thermostat so you can save money, it backed up by the science of heat loss and heat gain.

Today I’m going to get into some serious science, because I’m putting the science upfront. I’m going to explain one of those mysteries of climate: why does humidity make a hot day feel hotter?

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Keeping Your AC’s Drain Line Clean

July 16th, 2018
old-ac-unit

Don’t let your AC corrode like this!

It’s humid here in East Tennessee! Of course, I don’t need to tell you that—you live it every day, and in the summer it can get intense. As a dog, humidity doesn’t quite affect me the same way it does you. You see, the reason you feel hotter on a humid day is that all the moisture in the air makes it harder for you to release heat through sweating. Dogs don’t actually sweat (okay, a little bit through the paws), we release heat by panting.

However, as an HVAC expert dog, I know quite a lot about why humidity is such a big deal. I’ve talked about how to deal with humidity to stay cool in other blogs. but today, I’m going to look at all that moisture in the air and how it affects your air conditioner.

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It’s Not Normal to “Top Off” Refrigerant in Your AC System

June 18th, 2018

air-conditioning-manometer-pressure-refrigerantSomething that keeps me busy all the time in my job as an HVAC Blogger Dog is tracking down myths and misconceptions about home heating and air conditioning systems. There are plenty out there, and I’ve dealt with quite a few before on my blog. Some of these myths are basic misunderstandings that spread around until too many people think they’re the truth. Others, unfortunately, are outright deceptions used by dishonest—and unlicensed—so- called “technicians” who want to trick people out of money by fixing a problem that doesn’t exist.

The myth of needing to “top off refrigerant” in an air conditioning system is usually a misunderstanding. We often receive calls during the summer from customers who think they have to have a bit more refrigerant to get through the summer. In most cases, they don’t. I’ll explain.

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Olive Is a TV Star!

June 12th, 2018

If you’ve been watching the local cable TV, you may have noticed there’s a new superstar on the small screen: me!

Yes, if you’ve always wanted to see me in full action, hanging out in one of the company vans and showing up on a service call, you can catch me in our new Russell & Abbott television spots that started airing last month. I had a great time shooting this, especially where I get to ring the front doorbell. I insisted on at least four takes in order to get this shot just right.

Don’t worry, I won’t let this stardom go to my head. I donated my acting wages to a local animal shelter. We also had a stand-in dog working with me who was a rescue from Labrador Retriever. However, I think there’s potential in a CSI-style show where I play a HVAC dog detective who helps find out what’s wrong with the cooling or heating in a house. We could call it Hot Summer—Cool Dog, or … you know what, I’ll get back to you on that.

Stay cool,

Olive

Need help with your air conditioning this summer? Russell & Abbott serves Blount, Knox and Loudon Counties and the surrounding areas.

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Patriotism Never Goes Out of Style

June 4th, 2018

As our blogger dog, I wear many hats and many styles around the year. During the summers, I like to put on my Uncle Sam stovepipe hat, like you see here. But just because I wear this hat during summer doesn’t mean patriotism is only in fashion at one time of the year. The truth is that patriotism never goes out of style! That’s not just something I believe. It’s something all of us here at Russell & Abbott believe.

The Fourth of July—a.k.a. Independence Day—is a celebration of tradition, our families, our homes, and our service to God and country. These are all values that Russell & Abbott respects. After all, we’re in this business to be a service to the community—seeing that homes and families have the comfort they need. We take our community service seriously, and it extends to outside of the business: many of the members of our Russell & Abbott family are part of civic clubs and non-profit organizations.

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What Does It Take to Be HVAC Licensed in Tennessee?

May 21st, 2018

service-checkmarkPeople sometimes ask me: “What does it mean that Russell & Abbott is licensed?” It’s a good question, because we make a point of informing customers that we’re a fully licensed, bonded, and insured HVAC contractor. We want people to know they can trust us because licensing boards affirm that we know our stuff!

There are too many unlicensed workers out there (“Chuck in a Truck” as I like to call them) who offer cut-rate prices and end up delivering cut-rate work. Unlicensed work not only risks a sloppy job, it may even leave you liable for damages done to your home, or injuries to the unlicensed worker during the time he or she is on your property.

I talked about all this in my last post when I was going over the importance calling on true professionals for your air conditioning maintenance. Today, I’m going to offer you the specifics about getting an HVAC license in Tennessee. Every state has different requirements, and I know all the facts about what you need to be considered an HVAC professional in Maryville, TN!

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Chris Hurley Inducted into The Daily Times Wall of Fame!

May 11th, 2018

Chris-HurleyIt’s time for me to be a bit of a braggart. Well, I’m bragging about somebody else—so that’s okay, right? I’ve bragged about him before, and I’ve even let him handle some guest posts when my paws were worn down from skittering around on rough sidewalks. He’s our own president, Chris Hurley—and he’s just been inducted into the Daily Times Wall of Fame for his years of business leadership in Blount County. He was honored on Monday night at the 33rd Annual Daily Times Academic Awards held at the Clayton Center for the Arts.

The Wall of Fame honors Blount County leaders in business, government, and service. The Daily Times selected Chris for this honor because of his involvement in community activities for more than a decade. As a member of the Leadership Blount Class of 2013, he helped to develop the Blount Count Youth Court and mentored peer jurors. Through Russell & Abbott, he’s supported different fundraising groups, such as the Blount County Animal Center and Habitat for Humanity.

In 2017 alone, Chris led all of us at Russell & Abbott to donate nearly $80,000 through direct contributions, in-kind services, and volunteer hours. Chris is also a founding member of the Compassion Christian Counseling Center and serves in leadership roles with Family Promise, a church-based program that aids homeless families.

We’re all of us proud to have Chris as our president and to help him set a great example to the local community!

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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