June 18th, 2018
Something that keeps me busy all the time in my job as an HVAC Blogger Dog is tracking down myths and misconceptions about home heating and air conditioning systems. There are plenty out there, and I’ve dealt with quite a few before on my blog. Some of these myths are basic misunderstandings that spread around until too many people think they’re the truth. Others, unfortunately, are outright deceptions used by dishonest—and unlicensed—so- called “technicians” who want to trick people out of money by fixing a problem that doesn’t exist.
The myth of needing to “top off refrigerant” in an air conditioning system is usually a misunderstanding. We often receive calls during the summer from customers who think they have to have a bit more refrigerant to get through the summer. In most cases, they don’t. I’ll explain.
June 12th, 2018
If you’ve been watching the local cable TV, you may have noticed there’s a new superstar on the small screen: me!
Yes, if you’ve always wanted to see me in full action, hanging out in one of the company vans and showing up on a service call, you can catch me in our new Russell & Abbott television spots that started airing last month. I had a great time shooting this, especially where I get to ring the front doorbell. I insisted on at least four takes in order to get this shot just right.
Don’t worry, I won’t let this stardom go to my head. I donated my acting wages to a local animal shelter. We also had a stand-in dog working with me who was a rescue from Labrador Retriever. However, I think there’s potential in a CSI-style show where I play a HVAC dog detective who helps find out what’s wrong with the cooling or heating in a house. We could call it Hot Summer—Cool Dog, or … you know what, I’ll get back to you on that.
Need help with your air conditioning this summer? Russell & Abbott serves Blount, Knox and Loudon Counties and the surrounding areas.
June 4th, 2018
As our blogger dog, I wear many hats and many styles around the year. During the summers, I like to put on my Uncle Sam stovepipe hat, like you see here. But just because I wear this hat during summer doesn’t mean patriotism is only in fashion at one time of the year. The truth is that patriotism never goes out of style! That’s not just something I believe. It’s something all of us here at Russell & Abbott believe.
The Fourth of July—a.k.a. Independence Day—is a celebration of tradition, our families, our homes, and our service to God and country. These are all values that Russell & Abbott respects. After all, we’re in this business to be a service to the community—seeing that homes and families have the comfort they need. We take our community service seriously, and it extends to outside of the business: many of the members of our Russell & Abbott family are part of civic clubs and non-profit organizations.
May 21st, 2018
People sometimes ask me: “What does it mean that Russell & Abbott is licensed?” It’s a good question, because we make a point of informing customers that we’re a fully licensed, bonded, and insured HVAC contractor. We want people to know they can trust us because licensing boards affirm that we know our stuff!
There are too many unlicensed workers out there (“Chuck in a Truck” as I like to call them) who offer cut-rate prices and end up delivering cut-rate work. Unlicensed work not only risks a sloppy job, it may even leave you liable for damages done to your home, or injuries to the unlicensed worker during the time he or she is on your property.
I talked about all this in my last post when I was going over the importance calling on true professionals for your air conditioning maintenance. Today, I’m going to offer you the specifics about getting an HVAC license in Tennessee. Every state has different requirements, and I know all the facts about what you need to be considered an HVAC professional in Maryville, TN!
May 11th, 2018
It’s time for me to be a bit of a braggart. Well, I’m bragging about somebody else—so that’s okay, right? I’ve bragged about him before, and I’ve even let him handle some guest posts when my paws were worn down from skittering around on rough sidewalks. He’s our own president, Chris Hurley—and he’s just been inducted into the Daily Times Wall of Fame for his years of business leadership in Blount County. He was honored on Monday night at the 33rd Annual Daily Times Academic Awards held at the Clayton Center for the Arts.
The Wall of Fame honors Blount County leaders in business, government, and service. The Daily Times selected Chris for this honor because of his involvement in community activities for more than a decade. As a member of the Leadership Blount Class of 2013, he helped to develop the Blount Count Youth Court and mentored peer jurors. Through Russell & Abbott, he’s supported different fundraising groups, such as the Blount County Animal Center and Habitat for Humanity.
In 2017 alone, Chris led all of us at Russell & Abbott to donate nearly $80,000 through direct contributions, in-kind services, and volunteer hours. Chris is also a founding member of the Compassion Christian Counseling Center and serves in leadership roles with Family Promise, a church-based program that aids homeless families.
We’re all of us proud to have Chris as our president and to help him set a great example to the local community!
Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.
May 7th, 2018
Have you ever met Chuck in a Truck? No, it’s not some new band that’s touring the area. It’s not a name for some a fancy brand of dog food. “Chuck in a Truck” is what we HVAC blogger dogs (as well as other professional HVAC service folk) call those non-licensed so-called repair guys who come crawling out in spring when they hear air conditioners come on. They offer to fix faulty ACs at super cheap prices. Plenty of homeowners look at the lowball offer, think about how stuffy and unpleasant their home is, and then agree to let Chuck in a Truck do the work.
The results? Yeah, they’re not good.
I can speak with some authority on this, because the staff here at Russell & Abbott is often doing clean-up after Chuck in the Truck “fixes” something. Chuck in the Truck’s motto should be: “When We Fix Something, It Stays Broken!” Or: “AC Not Working? Let Us Help It Not Work in a Different Way!” A non-licensed worker usually has only the rudiments of handling basic air conditioning problems, and often has a bad work ethic to go along with it. Chuck in the Truck doesn’t want your AC fixed, he just wants the money.
April 23rd, 2018
Nobody wants to have to arrange for air conditioning repair work in the middle of a hot summer day. And we don’t want you to have to go through this pain, even though it’s our job to handle the work. We would much rather you hire us to help you prevent air conditioning repairs!
And … oops, I already gave away the One Simple Trick from the title. Darn, I was hoping to build up some suspense about this, slowly pull back the curtain for a “Ta-Da!” moment. But it’s out in the open: the one simple trick for avoiding those pesky AC repair jobs this year is to have our professionals give your system a tune-up before the hot weather arrives. This is often called preventive maintenance, but I like to think of it as good sense. It’s the same as when I go to the vet regularly for check-ups and medicine to make sure I don’t get sick. Think of this as taking your air conditioning to the vet for a check-up, except the vet comes to you and your air conditioner won’t want a treat afterwards.
April 9th, 2018
A warranty is a warranty, right? It’s there to protect you if something goes wrong with your equipment from something that wasn’t your fault, like a manufacturing defect. So it’s not much more tricky than that … right?
Ah, my dear readers, it’s never that simple! Not all warranties are the same, and not all warranties are equal. When you’re considering a new air conditioning system installation, I recommend you give the warranty a really close look. Like, do a full bloodhound investigation on it. I’ve got a pretty sharp nose like all dogs, but even I have to admit, those bloodhounds are the best when it comes to finding the best. And I got a bloodhound friend of mine named Baskerville to help me out on this post: we looked over the warranties of nine other manufacturers and compared them to the Russell & Abbott Onyx Hardcore warranty. Here’s what we found!
March 26th, 2018
Summer time, wooo! Okay, actually it’s spring time—and the weather isn’t yet at the point where I can start quoting great song lyrics about summer warmth. (Also, I checked: quoting song lyrics is kind of a “no-no,” and I am very law abiding dog.) But, it is spring, and that means I can officially put on my “AC Expert” bandana and give you some advice on how to get your air conditioning system ready for warm weather so you’ll get the most out of it.
March 22nd, 2018
I like to think of modesty as an important virtue. Nobody likes a braggart! As a professional canine HVAC blogger, my job is to bring you honest information that really helps. Yes, I think our team at Russell & Abbott is fantastic and you should call them for any heating and cooling needs you have—but that’s because I know first-hand the skills they have and the customer service they offer. Like Walter Brennan said, “No brag, just fact.”
Okay, now that I’ve gotten that modesty stuff out of the way…
WOOO! WE HIT 700 RECOMMEND ME REVIEWS ON OUR SITE! WOOOO! AWESOME! [Strikes Lassie pose on top of scenic mountain cliff.]
It’s important to us that our customers are happy, and when 5-star reviews start pouring in, it means a lot to us. It shows we’re doing what we’re supposed to be doing: delivering quality results to locals that keep their homes comfortable all around the year. Our customer reviews show our customers are not only happy with the work our team does and their promptness and professionalism, but that they also appreciate the knowledge we provide to keep them in the loop. We know there are some shady contractors out there, but we always do what’s right and tell customers the truth.
Anyway, I expect will hit 1000 reviews pretty soon. In fact, when I last checked, we’d jumped up another 25 positive reviews.
Your friends and neighbors in Maryville and elsewhere recommend Russell & Abbott for all your heating, air conditioning, and ventilation needs.