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Capacitors and Contactors: Big Deal Electric Parts of Your AC

August 12th, 2019

electrical-partsBeing an HVAC blogger dog also means knowing plenty about electrical systems. After all, electricity is what powers most home cooling systems. The standard central AC has numerous electrical parts and wires and connections and other doodads. (I know doodad is not exactly a technical term, but I think it gets the idea across.)

I want to talk to you about two electrical “doodads” that are super-duper important parts of your air conditioning system—the capacitors and the contactors. The reasons I’m bringing these ones up is that both wear down over time and may not last as long as an AC, so you may find that you need to have repairs when one of them fails.

Okay, let’s hop into these important electrical parts that keep your AC cooling your home!

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My List of the Most Common AC Repair Troubles

July 29th, 2019

checkmark-greenAugust is “late summer,” but it never seems like that to me. As an HVAC blogging dog, I know that the “serious summer” is during August and through September because this is when our team here at Russell & Abbott is the busiest fielding those important customer AC repair calls. It’s not just that it’s really hot this time of year. It’s that air conditioners have already done plenty of hard work in the early parts of the summer, so when the heat ramps up in August, they may be too worn down already.

I know I mention this a lot, but I want to sneak in another shout-out to our regular maintenance program, The Comfort Club. There’s no better way to prepare your air conditioning system for a long summer and a hassle-free August and September than through an annual spring visit from one of our team members!

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Why an Honest Contractor Is So Important for Better Air Conditioning

July 15th, 2019

Heating and Air RedneckWhen I was writing this post, I was thinking of titling it “Lies My Contractor Told Me.” But I wouldn’t want you, dear readers, to think I meant our team at Russell & Abbott! Honesty is our policy because we know how much it means to customers. We’ve built up a successful business because local homeowners trust us. This honesty isn’t only good business, it’s also being a good neighbor—we’re a part of this community, and we want to do our part to make it a great community.

The contractor I was thinking of when I came up with this list is the other type of contractor. The contractor that makes up stories just to make an extra sale for something a customer doesn’t need and which won’t create better air conditioning! Working with an honest contractor means you won’t hear false advice like this…

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Understanding HVAC Equipment Warranties

July 1st, 2019

onyx_logoI’ve written before about our Onyx Hardcore Comfort line and its fantastic 10-10-10 Warranty. Now you may have read that and thought, “But Olive, there are many other products that have 12-year warranties. Isn’t a 12-year warranty better than a 10-year warranty?” After all, that makes mathematic sense.

But there is much more to warranties than just 12 years vs. 10 years. That’s why we call our warranty a “10-10-10 Warranty.” You get plenty more with this, and it goes beyond simple “years of coverage.”

I’ll break down what you get with the 10-10-10 Warranty below.

The Details of the Onyx Hardcore Comfort Line 10-10-10 Warranty

Okay, this is me in brag mode, but think of having a warranty that offers you this …

  • 10 Years Unlimited Warranty on Parts to Original Owner
  • 10 Years Unlimited Warranty on Parts to Subsequent Owner
  • 10 Years Unlimited Warranty on Labor
  • 10 Years Warranty on Maintenance–Original Owner

That breaks down to 10 years for parts, 10 years for labor, and 10 years for warranty. (I know it looks like there are four “10s,” but those first two are sort of combined.)

And, yes, we do have a 12-year warranty in there. Again, brag mode, but it’s a biggie!

  • 12 Years Unlimited Warranty on the Compressor

By comparison, other “12-year warranties” offer the 12-year warranty on the compressor, but only limited warranties and fewer years for all parts and labor. Most people don’t even think about it, they just think it’s 12 years across the board.

It gets more complex, however. There are many differences in warranties from product to product and dealer to dealer. The Carrier warranty offers 10 years for parts to the original owner, but only 5 years for parts to the subsequent owner and labor to the original owner varies by the dealer. Daikin offers 12-years on parts to the original owner, but no warranty on parts to the subsequent owner, and most of the other warranties vary by dealer. In fact, the warranty on maintenance almost always varies by the dealer with other HVAC manufacturers. You may get 12 years, 10 years, 5 years, or maybe no warranty for maintenance at all.

I don’t want you stuck doing a bunch of homework, and that’s a lot of numbers. That’s why I’ve made it easy with just three numbers—and they’re all the same number! 10-10-10.

When you go with our dependable Onyx products and the 10-10-10 Warranty, you’re getting more guarantees for more years. You receive 10 years unlimited on all parts. It doesn’t matter what the part it is, the warranty covers it—and there are no exceptions. As for our warranty for maintenance: you own the maintenance on the warranty, so even if you move you can keep the unused portion of the maintenance for a new system within our service area.

If you’d like more information about our Onyx Hardcore Comfort line and its warranty, you only need to contact us! It’s still a good time to have new HVAC equipment installed before the hottest part of summer arrives.

Stay cool,

Olive

Russell & Abbott provides air conditioning, heating, indoor air quality, and commercial HVAC services throughout Maryville, Knoxville, Alcoa, Blount County, Knox County, and Loudon County.

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We Are the Daily Times Readers’ Choice Winner for 2019!

June 26th, 2019

Wooo! Great news! If you’ve been following along with our progress (and hopefully voting for us), you’ll know we were up for the Daily Times Readers’ Choice award for the #1 Heating/Air Company. And you’ve once again shown that we are the top pick for local heating and cooling—because we are the Readers’ Choice winner for 2019!

This doesn’t really surprise me. What sets us apart as a heating and air conditioning company is that we strive to earn the trust of our local clients, and we are also a close part of the community. We pledge to continue to provide the best HVAC work possible and the finest in customer service. Just whistle and we’ll come running!

Stay Cool (and thanks for voting for us),

Olive

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Olive Answers Some Basic Questions About Heat Pumps

June 17th, 2019

sun-and-snowflake-badgeI field plenty of questions from locals about the different types of air conditioning and heating systems we install and service. Most people have a basic idea of what HVAC equipment does, but not many of the specifics. I’ve had the fortune of lounging around on the couch of the Russell & Abbott offices for a good long while, and I’ve learned book-loads about HVAC equipment from listening to the techs. (I know it looks like I’m sleeping, but these big dog ears pick up almost everything.)

Today I want to talk about the heat pump, which causes plenty of confusion—starting with the name.

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I Keep Lowering the Temperature, But My AC Won’t Make the Home Cool Enough!

June 3rd, 2019

woman-in-front-of-fan-hand-on-headWhen I get too hot, I pant. It’s a simple trick we dogs have done for centuries, and it works pretty well—even with the fur coat. When people get hot, they turn on their air conditioning systems by adjusting the thermostat to a lower temperature.

But what if that didn’t work? The air conditioner is running, but the cool air coming from the vents isn’t overcoming the heat the way it’s supposed to. You lower the thermostat more, but nothing helps. The house is still too hot and stuffy. What’s happening?

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Olive’s Gardening Tips for a Better AC (Rocks, Not Mulch!)

May 20th, 2019

air-conditioning-units-outdoors-on-slabs

I’d love to tell you that I’ve got a green thumb, but the truth is I don’t actually have any thumbs at all. But I’ve got green paws—I know all about the best gardening tips when it comes to protecting your air conditioning system.

Okay, I can hear what you’re thinking right now. “What in the world does gardening have to do with my air conditioning system?” You might be surprised to discover that good garden planning can help your air conditioner work at higher efficiency and avoid many different repair problems.

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Russell & Abbott Is Hiring!

May 15th, 2019

Would you love to love your job? Then join up with a leading HVAC company that’s been keeping homes and businesses in East Tennessee comfortable for more than 40 years. All employees at Russell & Abbott work toward a common goal, which is to ensure our customers have an excellent experience every time. We strive to be a place where people want to work!

Russell & Abbott currently has the following job openings we’re looking to fill with quality applicants:

  • HVAC Technician (Full Time) – This is a job for a person who has enough skills and grit to do the job. You don’t have to know everything, but you must be willing to train. Industry experience isn’t necessary—however, as you’re learning, expect to crawl underneath houses and be in hot attics.
  • Lead Installer (Full Time) – This is for the experienced team player who knows how to manage an installation job from start to finish, as well as manage people so their individual strengths are used. Tasks for a lead installer include, but aren’t limited to: making sure all materials are in hand before departing for a job site, brazing with nitrogen, confirming the system is working before leaving a job site, communicating essential information with the homeowner, and reclaiming refrigerant when the job is finished.
  • HVAC Maintenance Technician (Full Time) – Suited for the person who wants to become a full-fledged tech and grow a career (not just a job), this position allows you to serve Comfort Club Members with their routine maintenance needs while learning service and people skills.

If you’re interested in these positions, call (865) 888-4409 or email us. Your inquiry will be kept confidential.

Russell & Abbott Heating and Cooling is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability, sex, sexual orientation, veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances.

Russell & Abbott serves Blount, Knox and Loudon Counties and surrounding areas. Get in touch with us today if you want to join our cool team!

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Humidity Can Do More Than Just Make You Feel Hotter

May 6th, 2019

toxic-mildew-and-moldYou may have heard that we dogs don’t sweat like you humans do. I can tell you, it’s true! We still need to release heat from our bodies when it’s hot, but we go about it a different way. Instead of sweating all through our skin, we sweat through our noses and our paw pads. But mostly, we get rid of all the extra heat in our body by panting. And getting rid of heat is the whole point of sweating!

And this brings me to my important topic today: humidity. We get plenty of that here in East Tennessee during the summer, and it makes the hot weather feel even hotter. This is because it’s harder to release heat through sweat when there’s already too much moisture in the air.

But did you know that humidity can cause other problems than just making the weather muggier? When indoor relative humidity climbs above 60%, you can face trouble like this:

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