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Olive Answers Questions About AC Installation

May 18th, 2020

graduate-oliveLate spring is air conditioning installation season! If you’ve been thinking about getting a new AC to replace the old, tired one in your house, now is the best time to get started—that way you can switch on the new air conditioning system and get a great flow of cool air around your home in time for our hottest and most humid Tennessee days!

It sounds like I’m making it seem so simple. And you know, it kind of is—at least when you leave the work to our awesome team. But you’ve got questions, so I’m going to put on my “Professor Olive” cap and give you the best answers I can. (The only reason I can’t give the best answer is because that answer depends on your particular situation. When you call our team about air conditioning in Knoxville, TN, they can give you those details.)

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Here’s What NOT to Do If Your AC Breaks

May 4th, 2020

sun-iconThe heat is approaching! We’re going to start seeing the spikes in warm and humid weather strike in May, and it’s time for your air conditioner to earn its keep. That also means it’s time for our great team here to support you when you’ve got an AC emergency. We’re still on the job because we know how vital it is for our clients to have working cooling systems during humid Tennessee days.

In my time as a blogger dog, I’ve heard about plenty of homeowners who make big mistakes when their AC breaks down on them. It’s understandable, but also preventable. Below I’ve listed some things I want you not to do when you’ve got major AC trouble in the coming weeks.

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“Professionalism” Is NOT a Brand: It’s How AC Repairs MUST Be Done!

April 20th, 2020

Lies that HVAC contractors tellThe word professional gets tossed around a lot in all types of fields. The simple meaning of professional you’ll find in most dictionaries is “following an occupation for the purposes of livelihood”, i.e. doing a job for a living.

But professional can mean many different things when you put it in action. When I say something here like, “You need to have professional repairs for your air conditioning when it breaks,” it doesn’t mean find just anybody who makes money fixing air conditioners. It’s not a “brand” either, which anybody can “sell.” No, professional means people who make a living at AC repair … ­­because they are the only ones who are qualified, trained, and certified to do the work right.

The short version: professional repairs are the only way to do AC repairs. Anything else puts your air conditioner at serious risk of bigger problems.

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Give Your AC Some TLC With a Tune-Up! Plus, Virtual Estimates!

April 6th, 2020

daffodilsIt’s spring, and it means the time has come around once more for you to schedule a maintenance tune-up and inspection for your air conditioner.

I’ve said it before, but it always merits saying it again each spring and fall: maintenance is the most important service that we offer. Maintenance is not a “special” you might want to add to your HVAC system once in a while. It’s not like giving a dog some extra treats. It’s like remembering to feed your dog and take it to the vet regularly. It’s important for an HVAC system to have a regular tune-up and inspection twice a year. No other service helps keep your family safer and more comfortable with your heating and cooling system, and no other service pays off so much in the long-run.

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We Did It for Your AC in Fall—Now Let’s Grade Your Furnace in the Spring!

March 23rd, 2020

checkmark-greenLast fall I had everyone who reads my blogs on the regular (thank you for that!) do a mental exercise. Not too tough, like a Sudoku. All you had to do was give your air conditioning system a grade like in school: A to F. That helps you to plan ahead about your comfort system and take measures during the downtime period.

Now I want all of you to do the same for your furnace. Warmer weather means furnaces will soon go into hibernation—although we can never count out cold surprises during April—and attention starts to move to the AC. So it’s time to give your furnace a grade for the season it just handled, and you’ll have an idea if you need to schedule furnace service in Knoxville, TN during the spring.

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The Coronavirus and Our Promise to You

March 18th, 2020

We know that readers usually come to our blog for informative and educational posts about the systems and services that we offer. However, as is the case across the country and the globe right now, there is one topic at the forefront of our minds. That is COVID-19, or the Coronavirus. 

We understand that homeowners everywhere are exercising extreme caution when it comes to mitigating the chance of exposure to this virus in their homes. Trust us, we are doing the same in ours. And we promise you that every member of our team will take these same precautions when working in your home and on your property.

If you have an appointment scheduled with Russell & Abbott, rest assured that we’ll continue to provide you with the exceptional service that you deserve in this uncertain and trying time, and that we’ll do so while making your health and safety our top priority.

We are now offering, for the duration of this crisis, virtual estimates. This service is available for homeowners that desire to honor social distancing. We strongly believe that in-home, in-person consultations with all decision-makers are crucial to proper decision making. However, these difficult times require unusual efforts to deliver exceptional service to our customers.

Our entire staff is well aware that prevention starts at their homes, that it continues in the workplace, and that it extends into the residences of our valued clients. They have the information and supplies that they need to do their jobs while protecting both themselves and the clients that they serve. Our technicians will continue to utilize shoe covers and have gloves and hand sanitizer.

If you have any questions or concerns about your upcoming appointment, or if you are thinking about booking an appointment but want to know more about our specific preventative measures, please do not hesitate to contact a member of our team.

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March Doesn’t Mean You Can Let Your Heater Limp to the Finish Line

March 9th, 2020

dont-forget-post-itI find March a stressful month—because it can never decide if it wants to be winter or early spring, and it swings back and forth. I see our team keep busy helping our customers with their heating systems, and they’re also doing important AC maintenance service for members of our Comfort Club. (If you haven’t signed up yet, enroll today and get on the schedule for your AC care!)

I’m not quite ready to talk about air conditioning systems yet, because heating can still be an urgent affair in March. What I want to talk about today is the heating system you have that isn’t doing its best. Are you thinking of letting it limp on until the warm weather comes to stay? Nobody here recommends that!

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Vote for Russell & Abbott Heating and Cooling in The Daily Times’ Reader’s Choice Poll!

March 6th, 2020

NominateUs

Hey everyone, I’ve got an important message. Each year, the Daily Times runs its Readers’ Choice poll. For the past two years, Russell & Abbott and Your Girl Olive were voted the Best Heating and Air Conditioning Company. And it’s all because our wonderful customers are eager to spread the word that we are the best! But you can’t vote if you don’t know about it, so I’m here to tell you how to do that.

Right now we’re in Phase 1, and only the top five nominees will move forward to Phase 2, when one of the five nominees becomes the winner. Phase 1 ends on March 31, and people can nominate daily. Please follow my instructions below and start voting to get us on the short list … or else it’s over!

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Let’s Talk About a Furnace That’s Just Too Noisy

February 24th, 2020

woman-shocked-by-loud-noiseWho likes noise in their house? I’m not talking about the sounds of a busy household—we all expect that type of noise. Even as a dog, with my super-hearing, I can adjust to kids and raucous game nights.

But you can always ask people in your house to lower their voices when it gets too loud. What if there’s a piece of equipment in the house that’s making far too much noise, and it’s not something you can shut off when you get tired of it? As you can tell from the title of my blog, I’m talking about a noisy furnace. When it’s cold outside, you don’t have the option to shut off a loud furnace. A noisy furnace also isn’t something to ignore, since it can mean the heater either needs repairs ASAP or must be replaced.

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How an Amateur Repair Can Really Mess Up Your Home’s Heater

February 10th, 2020

hands-opening-heating-cabinetYou may have read about “Chuck in a Truck” before if you’re a regular at my blog. Chuck in a Truck is a handy term we use at Russell and Abbott for unlicensed, inexperienced amateur HVAC “technicians.” Usually, Chuck in a Truck’s only credential is “has a truck.” Maybe with words and a phone number stenciled on the side for that extra touch of—class, I guess? Trusting Chuck in a Truck to fix your heating system is the same as trusting someone who claims they’re a doctor because they can show you a business card.

“But what can really go wrong, Olive?” Plenty! An amateur accurately and safely fixing your heater is more about luck than anything else. (“Good Luck with Chuck in a Truck.” Hmm, I like that.) Below I’ve listed some of the ways an amateur can mess up your home heating system.

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