- Maintenance Program
Meet the Team
Mascot and Canine Blogger
Black Olive is a Labrador Retriever mix who was adopted from the Blount County Animal Center. Russell & Abbott customers may see Olive's face on billboards, on company vehicles and in other advertising. When we first moved to our location on East Broadway, Olive kept regular office hours, preferring the navy blue couch that faces the window at the main entrance of our building instead of a desk. A progressive sort of gal, Olive now works from home, blogging about heating and air topics. Olive makes sure she gets enough naps—um, rest—to pursue her personal interests of being a food critic and short distance runner.
Chris is the President and community representative for Russell & Abbott. He is in charge of overseeing the business, sales, and designing the perfect solution for his customers’ homes and businesses. The best part about his job is really several things, Chris admits. "Being able to provide a working environment where every employee is empowered to help customers with their heating and cooling issues is pretty special," he says. "It is also a real privilege to continue the great legacy that was begun by Mr. Russell and Mr. Abbott of giving our neighbors value, respect and excellent service." Chris is active in several civic clubs and serves on the board of a few non–profit organizations. His passion is mission work, both local and international. Chris is married with a grown daughter. His family has lived in Maryville since 2003.
With 30 years experience in small business, Fred Finney manages finance, accounting and daily operations for Russell & Abbott. He was born in Cape Girardeau, MO, and earned an undergraduate degree from the University of Wisconsin as well as an MBA from William and Mary College. Fred has lived in Maryville since 1992. He is married with three grown children. Fred is a member at First United Methodist Church where he is a Sunday School teacher. He states that project management is what he likes best about his job. Russell & Abbott co–workers always count on Fred to provide a listening ear and sometimes practical jokes!
Equipment Replacement Specialist
Alcoa native Mike Anderson is the go—to guy for residential and business customers who need new heating/cooling equipment. Mike’s experience in corporate purchasing and banking is tailor—made for guiding Russell & Abbott customers in evaluating what best meets their needs and budget, then providing equipment recommendations using proven, complex mathematic calculations. Mike also assists customers with financing options. "What we do really matters," says Mike. "My job is delivering value to our customers, and I enjoy that." When not on the job, you’ll find Mike spending time with his family.
Equipment Replacement Specialist
Some say Bill never meets a stranger, and if he does, that stranger will soon become a friend. Bill is known for his wide community involvement, having served/serving on the boards of the Blount County Chamber of Commerce, Habitat for Humanity, Boys and Girls Clubs, Smoky Mountain Scottish Games and United Way. In short, he gets things done.
With a strong work history in the construction industry, knowledge of mechanical systems, and interest in real estate, there’s no one better for helping you find the best value equipment, whether you need equipment for your home or your business.
Bill has lived in Blount County since 1990 and has two grown children, Billy and Ali. When he isn’t helping a Russell & Abbott customer, look for Bill on the water…boating…fishing…playing. He also has a passion for motorcycles!
When you contact Russell & Abbott, chances are good that you may speak with Laurin. An indispensable part of our team, she coordinates sales functions and special projects, and her can–do attitude keeps the office running smoothly. Although she was born in Virginia, Laurin grew up in East Tennessee, and considers herself a Blount County native. Laurin comes to the HVAC industry with a diverse background. She holds a Bachelor’s degree in Communications from the University of Tennessee, and has over a decade of experience in Logistics. Laurin enjoys the opportunities and challenges that are inherent to a small business. In her free time, Laurin enjoys cooking and any outdoor activities––especially when the two are combined! She also loves college football.
Mississippi native Mike Parker oversees new system installations. Hardworking Mike has happily lived in Blount County for more 15 years, and has also worked in progressively responsible jobs in the heating and air industry for 15 years. His is married, has three children, and is a member of Faith Promise Church. Mike says,"I love leaving a homeowner knowing that they are happier because of my work. It is a great feeling to go back a year later and still have customer feeling great about their home’s continued comfort." Mike is one of those team members who is always pleasant, and shows initiative in handling multiple projects. You can always count on Mike for a positive attitude and a big smile. When he’s not on the job, you’ll find Mike enjoying time with his family.
A Maryville native, Clint Burchell, is one of our youngest team members, but he is proving himself to be a hard worker and a quick learner about HVAC installation. He is committed to doing things the right way the first time, and providing excellent service to customers. Clint is a member of the Blount County Gun Owners Assocation. When he’s not on the job, he enjoys hiking, fishing and spending time with Toby, his German Shepherd. During football season, you’ll find Clint rooting for (sit down, folks) Alabama!
Randal "Randy" Richard, a 20—year veteran of the HVAC industry, comes to Tennessee from Dequincy, Louisiana, a small town near the Texas border. Randy, who holds an EPA certification, is an experienced and hardworking member of our installation team. A single dad with three children, Randy’s interests include hiking, camping and anything that involves being outdoors. Like many Louisiana natives and the whole Russell & Abbott team, Randy believes in the concept of lagniappe (LAN—yap) which is a little something extra provided to a customer by a merchant, such as a "baker’s dozen," which is actually 13 items instead of 12. When Randy’s on your install crew, expect lagniappe.
Originally from Lakeworth, Florida, James Manke "transplanted" to Maryville in 2007. He loves the Smoky Mountains and can be found four–wheeling in his spare time. He also enjoys NASCAR Racing and food, but not necessarily in that order! James’ co–workers describe him as a "real team player with a positive attitude" which fits in well with the Russell & Abbott philosophy. He and his long–time girlfriend live in Blount County.
Shawn grew up in Knoxville and he never seems to meet a stranger. He is a hard worker with an outgoing personality. Shawn is committed to providing great customer service. "Nothing better than that," he says. He holds an EPA certification and plans to complete additional technical skills certifications in coming months. He’s also the father of two elementary school aged children. Shawn likes being on the ballfield in his spare time, either playing softball himself or coaching his son’s tee ball team. Shawn is an animal lover (a quality that our company mascot, Olive, appreciates!) Shawn’s family dog is a blue pit bull terrier named Bugsy.
Senior Service Technician
Chris Kelso is a Blount County native and is very proud to say that he has lived here all his life. He also has nearly two decades experience in the heating and air industry. When your HVAC system needs repair, Chris is often who will fix the problem. He is certified by the EPA to handle refrigerants. Chris is a single father of two children. Hunting, fishing and dirt track racing are his favorite ways to spend time. He is a member of Black Oak Baptist Church. Chris says he enjoys working with a team that he considers to be professionals in the industry. He adds that he is motivated by a positive difference in the comfort of his customers.
With more than a decade of HVAC experience, James Shuman is all about the quality of his work and making sure he is well trained to do his job. Originally from Michigan, James spent several years in sunny, southwest Florida, employed by a heating and air contractor. Although work was plentiful because of the unrelenting heat, he decided to relocate to Tennessee because of more affordable housing and the four–season climate—a move which has been positive. James is EPA certified, and has advanced training in electronic technology, as well as training on several different brands of equipment. He says of Russell & Abbott, "They treat everyone like family. We’re here to work, but we still have fun."